Heba de Kermel

Methodology and English Classes dedicated to Master Students

Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare and post jobs to appropriate job board/newspapers/colleges etc
Source and attract candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Member of the Management Committee
Implementation and monitoring of Key performance indicators
Redesign customer advisers team: recruitment, training and coaching 
Definition of overall objectives
Development of financial, commercial and technical strategies of the company 
Strategic Analysis / Review of markets 
Project Coordination internal / external 
Negotiation of different contractual terms with partners
Creation and presentation of the business plan and action plan 

Front of House Manager (35 Team members)
Sofitel Brussels Le Louise 5*
Regional Quality Manager (4 Sofitel Hotels)
Member of the Management Committee
Internal Trainer Sofitel Quality Programme
Management of front of house services: Reception, Standard, Reservation, Concierge 
Recruitment, Integration, Training and coaching of the team 
In charge of implementation of Sofitel Quality chart in the Belux Region (4 Hotels)
Ensure quality of care and service provided to the customer and take the necessary corrective measures.
Maximize the occupancy rate and develop sales of annexed services to
Development of the business and marketing plan 
Development of the department annual budget customers.
Coordinate the different services of the Rooms Division Department to ensure their proper functioning.



Guest Relation Manager (37 team members) Pullman Paris Tour Eiffel 4*
Le Club Accor Ambassador
Internal Trainer Pullman Body & Soul

Creation of Front of House procedures
Implementation of the Pullman concept and vision following the rebranding “formerly Hilton”
In charge of recruitment, training and coaching new employees
In charge of the department during the Head of Department’s absence
Manage budget according to occupancy and forecasting, schedules staff accordingly
Conduct daily briefings with team members on current key activities.
Ensure that the pricing policy and internal audit procedures are daily applied.
Maintain good communications and working relationships with all Hotel departments.

Creating and Setting up night work procedures. Training, developing and motivating Night team members. Implementation of the Hilton Concept following the re-branding “Formerly Starwood”