Heba El-Gazzar

• Oversaw 350 annual student admissions, registrations, and withdrawals, ensuring 100% compliance with KHDA regulations and school ERP
systems.
• Maintained and updated accurate student data on ERP and KHDA portals, achieving zero data discrepancies during audits and maintaining
100% accuracy across multiple audit cycles.
• Conducted weekly school tours and followed up with families through calls, emails, and social media, increasing enrollment conversion rates
by 15% and closing 90% of digital inquiries.
• Assisted the Inclusion Department with student assessments, shadow teacher registrations, and KHDA documentation, achieving 100%
compliance with inclusion standards and supporting seamless integration for diverse student needs.
• Supported KHDA inspections by preparing required reports and files, resulting in successful inspection ratings with zero compliance issues
across consecutive evaluations.
• Collaborated with the Principal and Admin Manager (LST - Leadership Senior Team), attending weekly leadership meetings and providing
regular updates, which facilitated informed decision-making and operational improvements in school administration.

• Managed daily office operations including correspondence, scheduling, and document control, maintaining 100% accuracy in school records.
• Handled 50+ calls and inquiries daily, including social media leads and online portal registrations, increasing lead conversion by 20%.
• Provided translation services during meetings, bridging communication with non-English-speaking parents.
• Conducted school tours and presentations to prospective parents, contributing to steady enrollment growth year-over-year.
• Reported directly to senior leadership and contributed to policy improvement discussions for admissions and school operations.
• Ensured front-office efficiency by reducing parent times by 30% through optimized scheduling.

• Generated 50+ qualified leads per day through telemarketing and personal networking, boosting monthly revenue targets by 25%.
• Facilitated sales and rentals of residential and commercial properties, closing over 40 transactions annually with full legal compliance.
• Managed property listings and cross-selling strategies, increasing client engagement by 15%.
• Negotiated client contracts valued at AED 500, 000+, achieving and exceeding revenue goals.
• Provided detailed property tours and consultations, improving customer satisfaction ratings by 30%.
• Utilized CRM tools to track client interactions and streamline sales processes, reducing response time by 20%.

• Processed billing for 200+ monthly patients, ensuring 100% accuracy in insurance and cash transactions.
• Managed insurance approvals, handling emergency cases with zero service delays.
• Maintained detailed patient data and medical registries, resulting in error-free records for three consecutive audits.
• Handled patient inquiries and complaints, resolving issues and achieving 95% patient satisfaction ratings.
• Streamlined front-office procedures, reducing administrative errors by 20%.
• Supported financial reporting by preparing billing summaries and reconciliations for management.

• Managed 100+ daily customer interactions, addressing inquiries and resolving service issues within SLA timelines.
• Collaborated with cross-functional teams to enhance customer experience, improving retention by 15%.
• Analyzed customer feedback and trends, contributing to the redesign of customer journey processes.
• Maintained accurate documentation of customer cases, achieving a 98% data accuracy rate.
• Provided training to junior team members, improving team performance and efficiency by 20%.
• Supported company initiatives to standardize customer service protocols across multiple departments.

• Handled 70+ customer inquiries daily, providing product information and resolving issues promptly.
• Processed sales transactions with 100% accuracy, including invoices and payments.
• Maintained accurate records for inventory and budget tracking using Excel.
• Promoted new products, contributing to a 10% increase in monthly sales revenue.
• Ensured adherence to company policies and payment procedures at all times.

• Created play-based learning activities to enhance communication and social skills.
• Supported students with special educational needs, ensuring inclusive classroom practices.
• Managed classroom behavior using positive reinforcement techniques, reducing disruptions by 30%.
• Communicated regularly with parents about student progress and development milestones.
• Prepared reports and learning assessments to track individual student growth by 40%.