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Heba Elsayed Ezz Mohamed Rizk, Customer Service Representative

Heba Elsayed Ezz Mohamed Rizk

Customer Service Representative·Banque Misr

Egypt

Master's degree, MBA in Finance and Banking

Work experience

Total years of experience: 3 years, 4 months

Customer Service Representative

October 2012 - May 2015

Banque Misr

Cairo, Egypt

October 2012 - May 2015

Responsible for applying all customer needs from opening accounts, transferring money between accounts, issuing cheques, issuing of Certificates of Deposit, etc.Responsible for External Money Transfer (money transfer to other banks in Egypt or banks outside Egypt) ATM machine Supervisor - Responsible for feeding the machine with money and adjusting it's entries.

Company industry:
Banking
Job role:
Customer Service and Call Center

In House Screening Specialist

April 2012 - October 2012

Hindawi Publishing Corporation

Cairo, Egypt

April 2012 - October 2012

Deciding in which journal does the scientific research fits best, searching for cases of plagiarism, searching for black listed authors, assisting the Editorial Staff and giving them notes.

Company industry:
Publishing
Job role:
Research and Development

Intern

August 2009 - September 2009

Central Bank of Egypt

Cairo, Egypt

August 2009 - September 2009

(CBE), Research and Development Sector.

Company industry:
Banking
Job role:
Accounting and Auditing

Education

Ecole Supérieure Libre de Sciences Commerciales Appliquéesis( ESLSCA)Cairo UniversityDar El Hanan Language School

September 2016

September 2016

Master's degree, MBA in Finance and Banking

Egypt

GPA (percentage): 00%

GPA (percentage): 00%

MBA in Finance and Banking

Faculty of Economics and Political Science Cairo University

May 2010

May 2010

Bachelor's degree, Economics and Statistics

Egypt

GPA (percentage): 72.75%

GPA (percentage): 72.75%

Skills

Research
Expert
Research
Expert
Finance
Expert
Finance
Expert
ADOBE PHOTOSHOP
Intermediate
ADOBE PHOTOSHOP
Intermediate
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
Fast learner
Expert
Fast learner
Expert
Work under pressure
Expert
Work under pressure
Expert
Oracle FLEXCUBE
Expert
Oracle FLEXCUBE
Expert
CRM
Intermediate
CRM
Intermediate
Research
Expert
Research
Expert
Finance
Expert
Finance
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Economic Transaltion Diploma
Jun 2008
ICDL
Aug 2008
TOEFL
Oct 2012

Training
CFA Level 1 preparation course
IPA
Sep 2012

Hobbies

  • Reading
    Novels and human development
  • Drawing
  • Fitness Exercises
  • Graphic Designing