heba elzahaf, shift supervisor

heba elzahaf

shift supervisor

Pharmacy

Location
Egypt - Cairo
Education
Bachelor's degree,
Experience
7 years, 4 Months

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Work Experience

Total years of experience :7 years, 4 Months

shift supervisor at Pharmacy
  • Egypt - Cairo
  • January 2009 to April 2012

Pharmacy shift supervisor (2009-2011)
Responsible for: • Supervising shift, staffing.
• Supervising the daily sales operations.
• Controlling the service quality.
• Training of the new pharmacists, coaching.
• Assisting by operations.
• Solving problems with costumers or in system
Skills gained: • Ability to establish respect among other pharmacists despite young age.
• Inspiring new staff.
• Ability to create an efficient and friendly team of, up to, 25 pharmacists.
• Leadership skills.
• Operation assistance qualifications.

shift supervisor at Aal Abd Al-Latif Tarshouby Group
  • Egypt - Cairo
  • January 2005 to January 2011

aal abd el latif eltarshouby is a group of pharmacies in mansoura, cairo &dameitta my work description is that i'm nw a shift supervisor responsible for my shift totally supervising all the processes, the employees &the customers, solving any problems on the counter or in call center, organizing the employees jobs&punching any one doing mistake&daily reporting the management

Pharmacist - Sales Operations at al abd el latif eltarshouby group of pharmacies
  • Egypt
  • January 2005 to January 2009

Pharmacist - Sales Operations (2005-2009)
Responsible for: • Responsible for basic daily pharmaceutical sales operations.
• Responsible for achieving high customer satisfaction.
Skills gained: • Ability to establish a relationship with the customer.
• Very good stress management.
• Self-confidence and ability to transfer optimism.
• Basic sales skills.

Education

Bachelor's degree,
  • at October University, Pharmacy College
  • January 2004

1999-2004 6 October University, Pharmacy College, Bachelor of Pharmacy.

Specialties & Skills

Operations Leadership
Pharmaceuticals
Pharmaceutical Development
Quality Management
Hospitality Management
COACHING
DAILY SALES
LEADERSHIP SKILLS
OPERATIONS
PHARMACEUTICAL SALES
SALES OPERATIONS
SATISFACTION
STAFFING
TRAINING

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

certified lean six sigma black belt from lsssa (Certificate)
Date Attended:
December 2011
Valid Until:
April 2012