Heba Mahmoud, HR Manager

Heba Mahmoud

HR Manager

Education

Location
United Arab Emirates - Abu Dhabi
Education
Master's degree, Performance management and workplace learning
Experience
24 years, 8 Months

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Work Experience

Total years of experience :24 years, 8 Months

HR Manager at Education
  • United Arab Emirates - Abu Dhabi
  • My current job since November 2011

 Identify staff vacancies, recruit, interview and select applicants.
 Provide current and prospective information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
 Dealing with understaffing, refereeing disputes and administering disciplinary procedures.
 Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
 Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
 Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
 Analyze training needs to design employee development training programs.
 Supervise the maintaining of records and statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
 Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
 Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
 Conduct exit interviews.
 Investigate and report on industrial accidents for insurance carriers.
 Represent organization at personnel-related hearings and investigations.
 Negotiate interpret labor contracts.
 Prepare personnel forecast to project employment needs.
 Prepare and follow budgets for personnel operations.
 Oversee the evaluation, classification and rating of occupations and job positions.
 Develop special projects in areas such as pay equity, savings bond programs and employee awards.

Performance/Audit Manager at Etihad Airways
  • United Arab Emirates - Abu Dhabi
  • March 2005 to October 2011

Performance Manager (March 2005 till Date)

Etihad is the National Airline in UAE, & Leading in Middle East, I work as Performance Manager, and I am reporting to the Head Of Performance Management.
Review the performance of supervisory employees to ensure effective leadership and performance, on a regular basis to agreed consistent standards and at agreed times. Select appropriate people with an appropriate selection process.
Negotiate requirements and accomplishment-based performance standards, outcomes, and measures.
Provide effective orientation, education, and training; on-going coaching and feedback.
Conduct quarterly performance development discussions. Provide promotional/career development opportunities for staff.
Design effective compensation and recognition systems that reward people for their cotributions.
Identify and resolve key issues in a timely way to ensure clarity and consistency of processes.
Manage portfolios or projects to improve employees’ performance and processes.
Notable Achievements/ Contributions
Design and manage full screening and recruitment process for new appointed position (cabin senior)
Evaluation and file review for renewing/terminating of employment contract upon completion.Internal Quality Auditor (Aug 2006 till Date) Abu Dhabi, U.A.E.


 Workeing as an Internal Quality Auditor, and I was reporting to the Head Of Quality Management.
 Responsible to perform internal and external audits;
 Evaluate internal departments and outstations versus car/jar standards;
 Evaluate and report any incompliance with the standards; Provide Corrective action plans with set time frame

Auditing Operation Manager For Managing Director at Mostafa Shawki & Co.
  • Egypt - Cairo
  • March 2003 to February 2005

Auditing Operation Manager For The Managing Director ( 2003 - 2005) Cairo, Egypt.

It is an Auditing, Accounting and Tax Advisory, I worked as an Office Manager for the Managing Director, and I was reporting directly to him. My core responsibility was to supervise and evaluate performance of the staff of the department.
Prepare balance sheets; perform auditing revisions, and corrective action plans
Select topics and all needed information and clarifications for media interviews for the director.
Manage confidential documents store, monitor the office part in governmental and private activities.
Acting secretary for the Egyptian international tax and audit association.
Notable Achievements/ Contribution
Managing, prepare, and organizing international conferences held by the office in Egypt.
Held, manage, prepare, and organize projects like Egyptian international society of taxation conference (2004), and Egyptian international society of accountants and auditors conference (2004).

Office Manager For Import Managing Partner at Comet group Ind.
  • Egypt - Cairo
  • March 2002 to February 2003

Office Manager For Import Managing Partner (2002 - 2003) Cairo, Egypt.

It is the Agent of Paderno & Smbonet Italy, I worked as an Office Manager for Import Managing Partner.
Responsible for place and confirm purchase orders for the department after receiving weekly reports from the sales department with the requested orders, revised and matched the reports with purchase orders.
Prepare purchase orders to the company in Italy, prepare legal documents necessary for the shipment delivery.
Trace the shipment until it arrives; monitor the customs clearance process; monitor hand over the shipment to the store.
Kept files for each shipment details to be handed to the accounting department.

Marketing Manager Assistant at Midwest Airlines
  • Egypt - Cairo
  • August 1999 to January 2002

• Management of promotional activity and coordinating all multi-channel marketing support including online, social media and customer facing activity

• Planning and booking all media space for advertising opportunities, working with media agencies and direct with publications.

• Checking all mailing copy approval for internal and external promotions and writing customer letters for suppliers / internal Managers to customers

• Maintenance of marketing archives activity and budget management

• Product marketing strategy considering market trends, customer and competitor moves

• conduct market research and customer surveys

Education

Master's degree, Performance management and workplace learning
  • at Leicester University UK
  • October 2021
Diploma, Risk And Safety Perception
  • at Nebosh
  • October 2020
Diploma, Adult Education
  • at Cache
  • March 2018
Diploma, Interview Skills
  • at Etihad Airways in accordance with IATA
  • January 2011
Bachelor's degree, Administration And Business Administration
  • at Ain Shams University
  • June 2001

Specialties & Skills

Performance Management

Languages

English
Expert
Arabic
Expert
French
Intermediate