heba medhat

• Acted as Personal Assistant to the Principal, managing schedules, meetings, and
confidential correspondence.

• Supported ADEK inspections, preparing and organizing compliance files and documentation for successful audits.

• Received and resolved parent complaints efficiently without escalation to management, ensuring parent satisfaction.

• Managed ESIS student registration and maintained accurate student & staff records.

• Coordinated parent communication, inquiries, and daily reports; resolved issues
promptly.

• Handled payment collections and financial records using Parent App.

• Organized school events and streamlined filing systems, reducing retrieval time by
30%.

• Acted as Personal Assistant to the Principal, managing schedules, meetings, and
confidential correspondence.
• Supported ADEK inspections, preparing and organizing compliance files and docu3
mentation for successful audits.
• Received and resolved parent complaints efficiently without escalation to manage3
ment, ensuring parent satisfaction.
• Managed ESIS student registration and maintained accurate student & staff records.
• Coordinated parent communication, inquiries, and daily reports; resolved issues
promptly.
• Handled payment collections and financial records using Parent App.
• Organized school events and streamlined filing systems, reducing retrieval time by
30%.

• Trained and supervised 18+ new employees on POS system.
• Delivered exceptional customer service, boosting repeat business and increasing
footfall by 27%.
• Handled customer records, transactions, and queries.

• Assisted customers with inquiries and product knowledge.
• Managed inventory control and ensured compliance with company procedures.

• Achieved and exceeded target with 30+ admissions in a short period.
• Increased conversion rate of walk3in customers, contributing to higher enrollment.
• Built relationships with schools/companies through professional presentations.
• Handled calls, appointments, and maintained office security.