Heba Nasreldin, English Back Office Agent U-tech account

Heba Nasreldin

English Back Office Agent U-tech account

Ecco outsourcing

Location
Egypt - Cairo
Education
Bachelor's degree, English section, accounting department
Experience
1 years, 7 Months

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Work Experience

Total years of experience :1 years, 7 Months

English Back Office Agent U-tech account at Ecco outsourcing
  • Egypt - Cairo
  • September 2018 to December 2019

Handling customers' inquiries by emails.

Finance trainee at Egypt Air
  • Egypt - Cairo
  • September 2016 to September 2016

EGYPTAIR ( September 2016 )
1. handled outgoing and incoming invoices of foreign companies
2. worked on syrinx and sap systems
3. pricing tickets and adding taxes using Amadeus system

Internship at metro market
  • Egypt - Cairo
  • August 2015 to September 2015

* intern, as customer services representative, metro market, Egypt (Aug 2015)
1. Handled 100+ customers queries and requests daily
2. Collected payments from customers

Education

Bachelor's degree, English section, accounting department
  • at ain shams university
  • May 2016

,

Specialties & Skills

Customer Support
English Conversation
MS Office tools
communicator
accuracy
BUSINESS DEVELOPMENT
CUSTOMER SERVICE
FINANCE
LANGUAGES
details oriented
team leader
German speaker

Languages

Arabic
Expert
English
Expert
German
Intermediate

Hobbies

  • basketball - reading