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Heba Saqer, Call Center Customer Service Representative

Heba Saqer

Call Center Customer Service Representative·Gulf Bank

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 2 months

Call Center Customer Service Representative

January 2005 - January 2007

Gulf Bank

Bahrain

January 2005 - January 2007

Answer phones and respond to customer requests.
•Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•sell products and services.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Follow-up on customer inquires not immediately resolved.
•Complete call logs and reports.
•Research billing issues.
•Research misapplied payments.
•Recognize, document and alert the supervisor of trends in customer calls.
•Recommend process improvements.
•Other duties as assigned.

Company industry:
Banking
Job role:
Customer Service and Call Center

Pre-School Teacher Assistant

January 1997 - January 2000

British School of Kuwai

January 1997 - January 2000

Entailed all Normal Duties of Administration (Typing, Translations and Incoming Correspondence

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Reservations and Ticketing Agent

January 1995 - January 1997

Sky Travel

Al Kuwait, Kuwait

January 1995 - January 1997

Designed as a Ticketing and Reservations Officer


May'94 - May' 95 Mesilah Beach Travel Agency
Designed as a Ticketing and Reservations Officer

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

The Arab Open University

January 2009

January 2009

Bachelor's degree, Business Administration

Kuwait

GPA (point): 2.4 out of 4

GPA (point): 2.4 out of 4

courses: Automated Multi-Access System Co. Certificate in Automated BCP (Ticketing Course)
View attachment

Aljeel AlJadeed High School Elementary, Intermediate, Secondary & High School

January 1994

January 1994

High school or equivalent,

Skyline Institute

January 1994

January 1994

High school or equivalent,

courses: Certificate in Basic Fares and Ticketing

Skills

Professionalism
Expert
Professionalism
Expert
Computers
Expert
Computers
Expert
Bilingual
Expert
Bilingual
Expert
Teamwork
Expert
Teamwork
Expert
Communications
Expert
Communications
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
TRANSLATION
Expert
TRANSLATION
Expert
TRAVEL ARRANGEMENTS
Expert
TRAVEL ARRANGEMENTS
Expert
TYPING
Expert
TYPING
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
ASSETS RECOVERY
Expert
ASSETS RECOVERY
Expert
BILLING
Expert
BILLING
Expert
CONFERENCES
Expert
CONFERENCES
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
MS Office
Info Center

Hobbies

  • Swimming