Heba Shaarawi

walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
•Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda.
•Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
•Provide excellent

customers warmly and ascertain problem or reason for calling.
•Resolve product or service problems by clarifying the customer's complaints.
•Open and maintain customer accounts by recording account information.
•Determining the cause of the problem selecting and explaining the best solution to solve the problem. Also manage large amounts of incoming calls and Generate sales leads.
•Identify and assess customers’ needs to achieve satisfaction.
•Build sustainable relationships of trust through open and interactive communication.
•Handle complaints provide appropriate solutions and alternatives within the time limits and follow up and generate Also, Follow communication procedures, guidelines and policies. • Cancel or upgrade accounts and assist with placement of orders, refunds, or exchanges. • Suggest solutions when a product malfunction and Handle product recalls.
•Use telephones to reach out to customers and verify account information.
•Handle changes in policies or renewals and resolve customer complaints via phone, email or social media.
•Inform customer of deals and promotions and sell products and services.

the local real estate market, Coordinating visits/showings with buyers, and keep a clear record for location lease-related invoices, inquiries and approvals.
•Manage master lease files in the file room and manage the lease process and associated check requests.
•Utilize and maintain the lease database and assist risk management with the insurance administration process and Responsible for commencement letters with prospective tenants.
•Manage payments reconciliations updates and monthly adjustments.
•Responsible for tenant/landlord correspondence and Facilitate monthly rent and payments.
•Manage lease records in real estate system
•Support interpretation of lease documents - assist in answering tenant questions.
•Keep good contacts with tenants and residents.
•Presenting offers from buyers and Negotiating with buyers on properties prices • Attending the closing/settlement, if applicable.
MARKETING &

Pest control & Landscape Company
Achievements/Tasks
•Invoices and financial works and organizing salaries and allowances to staff.
•Control of sales and purchase material documentary.
•Perform general clerical duties to include but not limited to: faxing, mailing, filing, letter preparation and maintain hard-copy and electronic filing system.
•Answer phone inquiries in a professional and courteous manner. Directs phone inquiries to the appropriate staff member. Reply to general information requests with accuracy of the information.
•Manages the reception desk, meet and greet clients and visitor in a friendly manner.

MPC Healthcare
Achievements/Tasks
•Dealing with Cash-box and invoices.
•Manages the reception desk, Meet and greet clients and visitor in a friendly manner.
•Answers phone inquiries in a professional and courteous manner. Directs phone inquiries to the appropriate staff member. Reply to general information requests with accuracy of the information.
•Receive and sort incoming mails, faxes, and courier deliveries for distribution.