Managing Director
El Nahar for Medical Solutions
Total years of experience :22 years, 6 Months
1- Developing company strategic plan, annual objectives, budget and action plans
2- Reviewing all functions performance through reports and periodical meetings
3- Establishing rapport and follow up with key customers
4- Following up on day-to-day operations
5- Opening main marketing events \[Level A and B events\]
6- Coordinating and liaising the efforts of different functions across the company
7- Reviewing and approving the functional action plans, strategies and directions and budgets
8- Conducting interviews and selection for level 3 Employees
9- Manage and direct all over company operations
10- Providing performance reports to top management and shareholders
11- Performing performance management activities for direct reportees
12- Establishing rapport, setting targets and reviewing performance with business partners
13- Pursuing new business opportunities achieving overall company growth and development
14- Providing approvals and sign-offs to new policies, procedures, processes, ad-hoc transactions
Responsible for 2 main pillars:
-Internal Pillar: Building Capabilities of Giza Systems (Sister company)
1- Supporting and consulting managers on conducting TNA for their team members, consolidating all needs in an annual training plan and implementing and managing the plan in terms of budget, logistics, trainings evaluation and vendor management.
2- Conducting career development for all company employees and also providing career advising sessions on demand.
3- Designing and delivering culture related training programs and other initiatives to enforce the values of the company
4- Designing and delivering internal trainings to company members.
5- Designing and implementing segmented and functional development academies as HR, finance, technology, management, sales....
6- Designing and implementing development programs for high potential employees for fast track movement within the hierarchy.
7- Building and managing a coaching framework within the organization.
8- Designing and managing post graduate education program for company employees.
9- Building and managing trainers academy.
10- Participating in the design of the training management software application.
11- Managing all development engagement channels as space on the intranet, weekly newsletter, quarterly surveys,
12- Designing and managing e-learning applications
13- Building and managing the company library and other development online resources.
14- Conducting awareness sessions.
-External Pillar: Providing Corporate Services
1- Providing technical, soft skills, management, business and value based trainings to external companies.
2- Providing development and training services as consultancy, tna, assessments.
3- Providing HR and management consultancy
4- Managing marketing related activities as promoting on social media, holding and attending events, pricing, promotional material design and distribution, defining product mix and offerings, setting the marketing plan, maintaining the website
5- Managing the selling related activities as building customer database, calling customers and promoting our services, setting sales quota, designing sales presentations and presenting to customers.
6- Managing customer care related activities as handling customers complaints, receiving customers feedback and following up on their implementation, conducting customer surveys, maintaining customers profiles, performing crm activities and managing current accounts.
7- Managing the educational related activities (courses design, training coordination and delivery and trainers)
6- Managing all the financial related issues.
7- Handling team related matters as selection and interviewing, development, coaching, rewarding and motivation and performance management
Management Role
*Setting company annual objectives and action plans.
*Managing performance of direct reportees through defining individual's objectives, selecting appropriate KPI's,
conducting performance appraisals, development needs assessment and monitoring performance.
*Providing necessary coaching and feedback.
*Selection and interviewing of management and supervisory calibers.
*Performing necessary development to subordinates.
*Creating new business opportunities for company's growth.
*Supervising and following up all company operations and activities throughout different functions (marketing- sales - customer care - accounting -HR - IT- Training - R&D) through studying periodical operational reports and
meeting with functional managers.
More....
HR & Management Consultant Role
*Conducting necessary meetings and interviews to scan customer problems.
*Developing customer technical and financial proposals.
*Communicating with all project stakeholders to provide necessary insights and clarify roles and responsibilities.
*Conducting interviews, focus groups, surveys, document scanning and observations for data collection and problems analysis.
*Designing and Developing solutions (including processes - policies - systems - structures - forms & documents)
*Reviewing and signing off of deliverables.
More....
Trainer Role
*Assessing trainees training needs through pre assessment centers.
*Customizing training programs to match trainees needs.
*Conducting training sessions using various delivery styles as lectures, workshops, business cases, role plays and games.
*Providing necessary 1-to-1 coaching for individual development.
*Assessing trainees training progress through post assessment.
*Compiling training scorecards and learning curves reports.
*Evaluating the training program in terms of meeting objectives and expectations.
More.....
*Manager’s Academy Program
Responsible for designing, planning and managing the managers’ academy project dedicated for building capabilities of the management segment across all Vodafone
*Educational Assistance Program
Responsible for revamping and managing the educational assistance program dedicated for supporting managers with opportunities to conduct post graduate studies for further development
*Performance Management System
*E-learning Programs and Applications (Global English - Harvard Mentor Management- Get Abstract)
Responsible for launching and managing the e-learning programs and applications
*Online Portals (Line Managers Portal - Learning & Development Portal (Intranet))
*Curriculum Course Design
*Vodafone Certified Training Program (VCT)
*Delivering training and orientations to HR team members.
*Setting management development team annual objectives and managing budget.
*Setting a standard plan for launching development projects.
Life Concept Group From 05/2007 till 06/2010 Training Manager / HR Manager / Trainer
ROLES AND RESPOSNBILITIES
HR Manager Role
*Plan, develop and implement strategy for HR management and development (including recruitment and selection, discipline, counseling, payroll, training and development, moral and motivation, culture and attitude
development, policies)
*Monitor, measure and report on HR issues, opportunities and development plans to management team.
*Manage and develop direct reportees.
*Manage and control departmental expenditure within agreed budgets.
*Liaise with other functional heads so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
*Plan and direct for training of employees and maintain contact with external vendors for training.
Training Manager Role
*Setting standards for training, training environment, curriculum and trainers.
*Classifying and evaluating trainers.
*Manage and develop direct reportees.
*Delivering training to trainers \[TOT-Soft Skills -Technical\].
*Designing training programs \[Trainer manual - Trainee Handouts - Presentation - Activities\].
*Supervising the process of preparing evaluation means, examination and grading.
*Preparing and delivering necessary reports and feedbacks to the management team.
Business & Soft Skills Trainer Role
*Customizing training programs to match trainees needs.
*Conducting training sessions using various delivery styles as lectures, workshops, business cases, role plays and games.
*Assessing trainees training progress through post assessment.
*Compiling training scorecards and learning curves reports.
*Evaluating the training program in terms of meeting objectives and expectations.
Nile Networks From 10/2005 till 04/2007 Software Development Manager
ROLES AND RESPOSNBILITIES
Managing the software development team responsible for analysis, design, development, testing, upgrading,
training, documentation and implementation of software solution projects as follows: *Setting the department production plans.
*Managing the performance of direct reportees through coaching, training, performance appraisals, rewarding,
engaging and monitoring.
*Handling major customers' escalations on technical issues.
*Preparing technical and financial proposals.
*Pricing of products and services.
*Conducting meetings with customers to collect software requirement.
*Participating in the analysis and design phases of projects.
*Providing technical support for team members.
*Acting as technical presales presenting programs features for potential customers.
*Managing and supervising the department staff.
*Setting the general plan for the computer department.
*Participating in the school accreditation process in terms of ensuring school fulfillment of required specifications.
*Setting the computer curriculum for all school grades according to CITA standards.
*Providing necessary consultations for parents and students on parenting, educational and behavioral matters.
*Teaching high school students and supervising their graduation projects.
*Compiling necessary progress reports and transcripts.
*Managing the technical work of school events.
*Designing and administrating school website and advertising material.
*Delivering training for school faculty and administration on technology programs.
*Managing the process of HW and SW purchases, vendor negotiations and maintenance contracts and activities.
Microtech From 07/1999 till 10/2000 Software Tester / Technical Pre Sales
ROLES AND RESPOSNBILITIES
*Performing testing on programs (business solution applications) and reports.
*Assisting in the analysis phase of new programs.
*Creating checklists for carrying out the testing process according to the ISO standards.
*Researching to obtain the latest techniques of testing.
*Conducting training sessions on company's products for customers and new employees.
*Participating in the ISO internal team auditing process.
*Acting as technical presales presenting programs features for potential customers.
INTERPERSONAL SKILLS
ROLES AND RESPOSNBILITIES
*Excellent communication and presentational skills
*Time management and planning skills
*Results orientation and multitasking abilities
*Team player and organization skills
*Self-motivated, ambitious and extremely persistent
*Developed self Awareness and self management skills
*Seeking continuous learning and fast learner
*Leadership and management skills
*Ability to work under pressure and stress
*Creativity and problem solving abilities
*Decision Making and influencing skills
*Advanced coaching and consulting skills
*Independency and Accountability
In Progress
*Computer Science Diploma (Institute of Studies and Statistical Research (ISSR) / Cairo University)
*Software Development Diploma (Information Technology Institute (ITI) / Information and Decision Support
honored degree
