Heba Yehia Hassan Elkalyoube

CID Consulting and GFA Consulting Group:- March, 2016 - to date.
Job Title: Short-Term Expert
Labour Market Access Programme: A programme assisted by the German Government via the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH.
 Participate in developing the content of the ‘Skills for Supervisors’ manual: for trainers (trainer's guide) and supervisors (handouts/ workbook) using the C³ methodology.
 Reviewing the translation of the ‘Skills for Supervisors’ handouts.
 Revise the manuals and handouts for trainers and supervisors after the pilot.
 Prepare and conduct Pilot Training Course in Port Said, Suez and Ismailia; ‘Skills for Supervisors’ off the job training together with international STEs.
 Prepare and conduct the follow-up activities; ‘Skills for Supervisors’ on the job training.
 Identify good ‘trainers’ potential (from participants) to further participate in the Training of Trainers (ToT) Course.
 Prepare and conduct the Training of Trainers (ToT) in Port Said, Suez and Ismailia together with international STEs.
 Monitor and evaluate the delivered trainings together with the international experts and the project team.
 Provide reports on training implementation/results and document success stories.
OPTIMA Training & Technology:- March, 2015 - to date.
Job Title: Training & Development Business Partner
- Conducting training sessions in the following fields:-
 Customer Service Tracks (Excellent in Customer Service- Call Center Training- CRM: introduction to Customer Relationship Management - Business Writing - Communication Skills).
 Hotel Management and Hospitality Track (Introduction to Hospitality Management - Organization of the Hotel Workplace - Staff Management in Hotels - Front Desk Management - Servicing Rooms and General Cleaning - Activities Management - Food Service -Interpersonal Skills).
 Human Resources Management Track (HR Planning - Effective Recruiting and staffing - Training & Development - Egyptian Labor Law - Compensation and benefits - Performance Management - Communications and Presentation Skills - Building Better Teams - Time and Stress Management - Change Management - Human Resource Information Systems).
 TOT (Train- the Trainer).
- Selecting, Preparing and developing Audio-Visual materials for trainees.
Orascom Training & Technology: - June, 2015 - to May, 2016.
- Conducting training sessions in the following fields:-
 First-line Staff Track (Essentials of Management - Communication Strategies - Time Management - Maximizing Innovation and Problem Solving -Team Building - Presentation Skills).
 Middle Management Track (Essentials of Management -The Art of Delegating Effectively - Advanced Communication Skills - Advanced Presentation Skills - Business Report Writing - Maximizing Innovation and Problem Solving - Change Management - Finance for Non Financials).
 Essentials Skills for Business & Life Track (Job Hunting - CV Writing - Interviewing Skills -Communication Skills - Presentation Skills - Teamwork - Time Management).
Integrated Business Solutions (IBS):- March, 2015 - September, 2015
 Providing consulting services to many corporations in Egypt and UAE include Customer Service, Human Resources Management (Interviewing, Training and Development, Coaching, Counseling and Appraisal).
 Conducting Soft Skills and Business Management training sessions - IBDL certification - MINI MBA.
- Clients Include (ICOM - Saladero - Ramco Cosmetics - BM Egypt - Swegypt Mina International).
Batam Tutorial Center (Indonesia):- April, 2015 - May, 2015
 Conducted Soft Skills and Cultural Diversity training programs.

 Identifying the Training Needs Assessment (TNA) for all levels of staff and managers.
 Preparing annual and monthly training plans based on the performance appraisals and the property needs.
 Ensuring all the training and development programs are strategically linked to the corporate mission & vision and comply with brand standards, values and philosophy.
 Preparing and monitoring training budget in alignment with property financial goals.
 Planning and conducting the following training programs (Orientation Training Program “following up 90-day Orientation process” - Hospitality Skills - Essential Skills for Supervisors and Managers Program - Outdoor Teambuilding workshop - Training On Property Program (TOPPs)- Supervisory Skills - Problem Free Stay - Empowerment Techniques - Handling Guest Complaints - Business Etiquette - Telephone Etiquette - Living Our Core Values - Information Security Protection Training - Upselling - Brilliant Hosting - Body Language - Business Ethics - Effective Communication Skills - Stress Management - Personal Hygiene and Grooming Standards - At Your Service Program -Word - Excel).
 Collaborating with the Department Heads and Departmental Trainers to develop a call to action (corrective training plan) based on my daily observation sheet and Guestvoice reports to reduce guest complaints and improve guest satisfaction.
 Coordinating and following up Discipline-Specific Training including LP Training programs (Fire Fighting - First Aid - Life Guard - Job Safety Analysis - Security & Risk Management - Civil Defense - Sexual Harassment Awareness - Human Rights and Protection of Children), HACCP Training programs (Great Food Safe Food - Food Allergen - Essential Food Safety and HACCP Practices - Global Ware Washing Certification - Management Food Safety Certification), Gate Ways and Passports to Success.
 Preparing and conducting the induction program for new managers to ensure the efficient start up and smooth transition.
 Coordinating the training Programs of Egyptian Tourism Federation, Core Management Training programs with Marriott MEA and Ashridge Virtual Learning Center for Managers.
 Leading and observing from the LOBBY to assure the quality of the service is aligned with the brand standards, boost staff morale and Foster teamwork.
 Conducting Pre and Post Training Evaluation to assess training effectiveness and ROI.
 Preparing and producing monthly training reports, and training records for each employee.
 Designing and implementing Talent Development Programs including personal development plans, career pathways to promote employees' career and personal success.
 Participate in the Spirt to Serve Activities including (Orphan Donation, Blood Donation, Food and Clothes Donations, Planting, Cleaning Campaign, Employment Fairs etc...).
Acting as DHR for overseeing all functions of Human Resources in the absence of the DHR (10 days per month). My role is to support the DHR in achieving property business goals. Many functions include wages/benefits administration, budgeting, Legal and Compliance Practices, performance management, conflict resolution, and Recruitment and Hiring Activity.

 Directing the optimum utilization of trainers, classrooms, and other resources to deliver training.
 Developing, administering, and is accountable for the department's operating budget.
 Developing a recognition program for the staff to encourage them to maintain the highest performance.
 Conducting long range planning and operational liaison with active and reverse component units for all training and mission activities.
 Attending the promotional strategy building meetings to provide appropriate communication strategies.
 Running Training Needs Analysis from various sources in order to fill the gap between current & desired employees’ Performance.
 Monitoring and guiding the ongoing training programs and providing tips for enhancing the quality of the training sessions.
 Designing and developing the annual ‘Manpower Planning’ for all company business units setting the required budget and Cascade it to recruitment action plans.
 Formulating the annual training strategies in order to meet the company business objectives.
 Cascading the approved Training & Development plan to training calendar and oversee its execution. To guarantee that company training plan is implemented in alignment with the standard operating procedures.
 HR Consultant (Outsourcing Projects)
o My business objectives are to support the overall strategic business plans and objectives to build a tactical HR infrastructure design of work systems in which people succeed and contribute. This strategic partnership impacts HR services such as the design of work positions; Recruitment and selection, reward, recognition and strategic pay; performance development and appraisal systems;
career and succession planning; and employees training and development. Lead the development of department goals, objectives, and systems. Provide leadership for Human Resources strategic planning.

OGS (Oil and Gas skills), EAAC Group, New Horizons Center, RDC, Arab Academy for Science, Technology & Maritime Transport, Future Education Center and ITS.

 Collaborating with Human Resources Manager in developing human resources policies and procedures related to salary administration, staff motivation and retention, and recruitment processes, and other related Human Resources issues.
 Designing the organization chart according to the man power / budget plan based on organizational goals, strategy & needs.
 Conducting all staffing process in: (Screening, selection, initial tele-interview, interviewing CBI, orientation program, probation period, and exit interview).
 Establishing new recruitment channels to fulfill our needs for targeting recruiting by cost effective.
 Fulfilling our urgent hiring need by headhunting techniques by keeping our competitors profile up to date to facilitate this technique.
 Enhancing & implementing job analysis process.
 Developing & updating Job description /KPIs annually.
 Creating Company Behavioral Competencies model.
 Developing job evaluation systems accordingly periodically adjust Salaries scale & compensation system.
 Training functional area:
o Formulate the training policies and procedures
o Develop the training strategies, KPI’s
o Conducting training plan according to the TNA.
o Developing training materials & conducting Training sessions as trainer concerning Business skills & Softskills & IT.
o Dealing with IMC and Training Providers in order to conduct corporate training program.

 Designing and developing training and development programs based on both the companies' and the individual's needs.
 Managing the delivery of training and development programs and devising a training strategy for the company.
 Monitoring and reviewing the progress of trainees through questionnaires and discussions with instructors and our clients.
 Ensuring that statutory training requirements are met.
 Development and maintenance of Training Plan, including identification of courses, training curriculum and training audience.
 Consultancy advice concerning overall E-Marketing function within company.
 Developing and training company trainers and employees.
 Developing training plan monthly, quarterly and Coordination of training schedule.
 Appraisal competency of employee periodically.
 Interviewing and Recruiting new staff members (Trainers and employees).

 Collecting data and developing training policy analysis, research, evaluation plans to identify the exact needs of our customer and designing new programs to fit the need.
 Executing market research to determine market requirements for existing and future training needs.
 Planning, directing, implementing and evaluating training functions for our customers inside and outside Egypt.

 Establishing and monitoring goals and performance standards for training programs; and may include managing the operations of a training facility.
 Evaluating trainers' performance and the effectiveness of training programs, providing recommendations for improvement.
 Reviewing, analyzing and evaluating training and apprenticeship programs for compliance with international standards.
 Developing and organizing training manuals, multimedia visual aids, case studies, training forms and other training materials.
 Administrating, developing company website (www.profile-eg.org).

 Participating in the establishment of the initiative (Mehanmisr) and developing its policy and strategy.
 Participating in developing and designing the website for the initiative (Mehanmisr).
 Administrating the website for the initiative (www.mehanmisr.com).
 Establishing the methodology used in the different training packages.
 Preparing and implementing the promotions and the marketing strategy for the initiative.
 Administrating the execution of training projects and scholarships programs starting with selecting and filtering the trainees, testing and interviewing the trainees, preparing the training schedules, following up the trainees until their graduation.
 Recruiting new staff members (Trainers, Technical Support, Training Coordinators, Customer Service and E-Marketing specialist).
 Developing and delivering training courses in Softskills (Presentation Skills, Effective Communication, Solving Problem, Work under Stress, Successful teamwork) to project staff.
 Monitoring, supervising, and evaluating all training services, customers' satisfaction, and employees’ performance.
 Following up the participating organizations and companies in MehanMisr, introducing different services to them and following up the OJT (on job training).

 Developing strategy of the Information Technology department in support of the group mission and core objectives.
 Directing, controlling and motivating staff of the Information Technology department.
 Developing the annual business plan and operating budget for the department and monitoring the implementation process to ensure that the financial target is met.
 Accountable for the management, mentoring and career development of all IT staff.
 Directing and managing research, designing, planning, and development of new advanced strategies in order to get more international partnerships.
 Help deciding, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within company infrastructure.
 Managing and organizing training courses delivered in the group external branches; inside Egypt in (Beheira - Tanta) and outside Egypt in (Libya - Sudan).
 Recruiting new staff members (IT Trainers, Technical Support, Training Coordinators, Customer Service) using suitable tools as necessary such as personal interviews and technical lab tests.
 Developing and delivering training courses (Presentation Skills, Communication Skills and Solving Problem) to customer services, coordinators and IT staff.
 Developing customized training plans for companies and organization.
 Preparing materials, presentations, Brochures, Flyers, CDs and handouts for EAAC training courses.

 Instructing the following courses:-
o Certification's Courses (CIW - MCDBA - ICDL - MOS).
o Web Design Diploma, Website Marketing Strategies and E-Commerce Courses.
o Html, CSS and Front Page.
o ADOBE SUITE (Dreamweaver, Photoshop, Illustrator, InDesign, Fireworks and Flash).
o Visual Basic6, Java Script and SQL Server.
o Basic and Advanced Office Package.
o SoftSkills Courses (presentation Skills - Effective Communication - Customer Relation Management CRM).
 Creating courses syllabus.
 Participating, developing and designing EAAC Group official website.
 Developing and delivering training to the customer service and coordinators staff.

 Instructing the following courses:-
o ICDL, MOS, Web Design and A+ (Hardware - Software) Courses.
o Softskills Courses (Effective Communication - Customer Handling Interpersonal Communication).
 Participate in developing training schedules and exams in the PVTD Project.
 Preparing and maintaining IT internal and external reports as requested by supervisor.

• May 2002 - Nov 2002: IBM - Shooter++
Job Title: Full-Time Training as a Web Developer