Customer Care Executive
Sitel
Total years of experience :9 years, 1 Months
Customer Care Executive.
Sitel - London.
Customer service task, advise customer, make orders, check status orders, mailing, etc.
From 15 January 2014 to 31 March when I moved to spain.
Inside sales (commercial department)
Tam Airlines- London
Servicing travel agencies, Tour operators, reservations, rules & conditions airfares, administrative
tasks, incoming calls, advise regarding public fares, nego, etc.
Settings of fares for groups by special request.
Exhibitor in the "World Travel Market 2013 in London".
From 01 abril 2013 to 31 December 2013.
Customer Service Agent.
Lycatel, London, England.
Administrative tasks, incomings calls, advise customers, etc. from 16 july 2012 to 30 March 2013.
Sales Agent
AirEuropa, Majorca Airport, Spain (30/05/2011-29/11/2011)
Sale of tickets, reservations, customer service, support to air crew staff.
responsible for reconciling the money box.
Reposition passenger by overbooking.
compensation for delays.
Personal Assistant of the Sales Manager
Moroso Furniture Design, Miami, USA (01/12/2010-28/02/2011)
Mailing, make appointments, organize calendar, giving support in meetings, etc.
Richard.figueroa@morosousa.com
Route Analyst
Travelplan - AirEuropa, Majorca, Spain (10/05/2010-11/10/2010)
Conduct market analysis, track and report statistics, AMADEUS issue, Reserves, etc.
Create offers based on demand and the need flies.
Decide the cancellation of flights by low occupancy.
Trying to sell seats to tour operators.
Airfares creation.
Sara.garcia@travelplan.es
Sales Agent Call Center
Iberojet tour operator, Majorca, Spain (10/03/2005 - 07/09/2009)
Air ticketing, process refunds, provide quotes, books, field customer calls, etc..
otherwise I made reservations in hotels, lodges, B&B.
I created tour packet with the contracts between hotels and airlines.
I made offers according to the releases of the hotels, etc.
I gave support to the product department making brochures.
Elena.simo@iberojet.es
Reception Assistant
Grupotel Playa de Palma 4, Majorca, Spain (10/03/2004 - 31/10/2004)
Commercial and administrative tasks, customer service, reservations, billing and calls.
Check in and check out of guests. Tour booking and car rental.
Reception Assistant
Grupotel Taurus Park 4, Majorca, Spain (06/03/2003 - 31/10/2003)
Commercial and administrative tasks, customer service, reservations, billing and calls.
Check in and check out of guests. Tour booking and car rental.
Travel Agent
Viajes Barceló, Majorca, Spain (440 hours trainee)
Book hotels, tour packages, flights, cars and boats.
Exchange.
Sales of travel insurance.
Organization and Compensation claim to tour operators, hotels, etc.
Other data
Driver's License
Course Quality Management in customer service (March 2009) European Social Fund.
Instituto Junipero Serra, Mallorca, Spain. Travel Agency Higher Level Training Course, 2001/02 Skills taught: Organization and control of travel packages, sale of tourist services, department management, commercial software development applied to new technologies and learning the AMADEUS reservation system.
Institute Francesc de Borja Moll, Mallorca, Spain LOGSE Baccalaureate - Social Sciences, 2001
UIB University of the Balearic Islands, Mallorca, Spain University Entrance Examination University, 2001