Ticketing Officer - Marine
G Travel, Inc
Total years of experience :5 years, 6 Months
· Handles assigned marine accounts.
· Record name of ports of joining and repatriating crew for future reference.
· Received call and emails from shipping companies beyond office hours and weekends and holidays.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Provide boarding or disembarking assistance to passengers needing special assistance.
· Attending marine product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.
· Handles assigned marine accounts.
· Record name of ports of joining and repatriating crew for future reference.
· Received call and emails from shipping companies beyond office hours and weekends and holidays.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Provide boarding or disembarking assistance to passengers needing special assistance.
· Attending marine product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.
· Handles assigned marine accounts.
· Record name of ports of joining and repatriating crew for future reference.
· Received call and emails from shipping companies beyond office hours and weekends and holidays.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Provide boarding or disembarking assistance to passengers needing special assistance.
· Attending marine product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.
· Handles assigned corporate accounts.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Attending product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Booking rail, hotel, domestic and international air travel.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.
· Handles assigned corporate accounts.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Attending product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Booking rail, hotel, domestic and international air travel.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.
Tertiary: 2008-Present Centro Escolar University Mendiola, Manila Bachelor of Science in Tourism Management Secondary: