hedia mhamdi, Senior Business consultant

hedia mhamdi

Senior Business consultant

ENJAZAT SERVICES

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, professional tour guide
Experience
13 years, 3 Months

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Work Experience

Total years of experience :13 years, 3 Months

Senior Business consultant at ENJAZAT SERVICES
  • United Arab Emirates - Abu Dhabi
  • My current job since December 2013

Determined the duties and responsibilities of individuals in a team.
Analyzed the individual performance of each team member and motivated them to perform even better.
Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.
Reported any problem or fault in the project to the project manager.
Maintain relationship with customer and maintaining management policies

Generating Daily/weekly/monthly Submission
Collecting, analyzing, evaluating, and reporting data to increase general sales productivity
Handling customer concern.
Responsible for bringing in new customers and boosting the profit.
Handling customer’s queries and providing information as per defined standards.
Ministry of Interior & Naturalization / Residency Administration.
Ministry of Labor, Emirates Identity Authority.
Abu Dhabi Chamber of Commerce and Industry.
Ministry of Economy, Traffic Department
Department of Economic Development.
Abu Dhabi Retirement Pensions and Benefits Fund.
Abu Dhabi Distribution CO.
Civil Defense Department.
Abu Dhabi Food Control Authority.
Abu Dhabi Municipality.
Higher Corporation for Specialized Economic Zone.

Branch Manager at Bowling City Khalidiyah Mall Abu Dhabi
  • United Arab Emirates
  • April 2011 to December 2012

• Representing the General Management in the branch


• Managing 15 employees (accountant, technician, waitress, cashier, cleaner, driver)

Tour Guide at Djerba Island Tunisia
  • Tunisia
  • January 2010 to January 2011

Position: Tour Guide
Employer: Mediterranean Club Djerba la Douce/ Djerba la Fidele (vacancy village) Djerba Island Tunisia
Duration: 2010
Duties and Responsibilities:
• Supervising Excursions Department
• Selling Excursions
• Preparing programs of excursions
• Leading Groups and visitors through the point of interest while sharing general and specific knowledge related to the location and setting
• Leading visitors through Museums, Parks, monuments and historical sites
• Participate in village life (reception, bar, animation, sport)

Education

Bachelor's degree, professional tour guide
  • at higher institute of tourism
  • August 2009

Professional Tour Guide in : French Russian German languages

Specialties & Skills

Museums
Mediterranean
Marketing
ACCOUNTANT
AND MARKETING
CASHIER
COST CONTROL
INCREASE
MAINTENANCE
MANAGERIAL
MARKETING
MARKETING STRATEGY
SATISFACTION

Languages

Arabic
Expert
English
Expert
French
Expert
German
Intermediate
Russian
Expert