heena شارما

• Implement HR strategies aligned with Overall business strategy and with the UAE labor Law
• Preparing and implanting the internal policies and documentation to enhance the Human Resource department.
• Calculate and Evaluate staff performance on monthly basis
• Process Monthly Salary via WPS.
• Maintain and coordinate with Headquarters for the HR and accounts related matters
• I am involved in overall administration and coordination of organization’s office operations,
• Prepare operational and KPI reports for Management on Monthly basis
• Arranging and coordinating for Staff's legal documents with PRO and maintaining records of it as per the UAE labor law
• Maintain office petty cash and coordinate with the accountants

• I am handling a team of 20 associates, and is involved in ordering and delivering the loss runs from the carriers to retailers.
• I am involved in the High impact project to reduce the turnaround time of delivery of loss runs by making the changes in the format of working i.e. change in work flow strategy and by introducing specialization.
• Is a point of contact for any escalation and communication which comes from the onshore team
• Prepare and present monthly and quarterly dashboards to the higher management
• As a team manager I am responsible for selecting, building and monitoring my team to ensure high quality results. This included interviewing potential candidates; process planning and time budgeting; resource allocation by optimally matching required results with available skills; and conducting periodic analyst performance appraisals.
• Involved in monthly calls with the onsite team and quarterly calls with the branch.
• Part of the organization wide magazine. Involved in the committee to edit and publish the magazine.

# To send the Statement of Accounts of all the customers on timely basis.
# To make proper followups.
# To Coordinate with customer service and invoicing team to understand the reason of non payment and to facilitate the payment procedure.
#Schedule a meeting with clients with high overdue invoices to get the money bu discussing convenient payment terms.
# Good knowledge of Sage accounting system.
# Working on sage to enter the payment received, Passing of credit notes if needed.
#Providing WPS list and details for the salary.
#Making Job ads and posting it on Job portals and newspapers.
#Interviewing candidates.

• I led a team of 17 analysts. As a team we facilitated fund transfer between insurers and policyholders; monitored and controlled credit risk by analyzing and forecasting debt book.
• Following risk analysis, I was required to prepare periodic reports and recommend corrective actions to the management for better credit risk control.
• I worked collaboratively across client and my company to document, analyze and oversee implementation of business processes.
• I was the primary point of contact for clients to discuss business goals and for troubleshooting.
• As a team leader I was responsible for selecting, building and monitoring my team to ensure high quality results. This included interviewing potential candidates; process planning and time budgeting; resource allocation by optimally matching required results with available skills; and conducting periodic analyst performance appraisals.

§ Fee Audits - These refers to the reconciliation of Client’s claims according to the terms and conditions of the contract.

§ Deposit Review Project - In this process we try to estimate how big the client is in terms of revenue before the actual billing of the client starts

§ Quality Check for all the processes which we perform.

§ Prepare daily report and daily summary.

§ Prepare fortnightly and Monthly Dashboard.

§ Communicate with client for all the issues and queries.

§ Prepared the SOP (documentation) for all the six processes transitioned

§ Mapping of data - This means comparing the static file i.e. the information taken from the prospectus supplement from the trustee report which it publishes every month and comparing it with the previous month also and if there are some differences they can be from the trustees end or from our client end solve these differences.

§ Working for the Pay-cycle (i.e. 25, 26, 27 of every month) i.e. downloading of the trustee reports and mapping them.

§ Shift coordinator: responsible for updating leave planner, handling shifts during pay-cycles etc.

§ Prepared the documentation for the process and the Flow Chart of the process.

§ Client Communication and sending the status update and issue log.