Heera Rajesh

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues
with products or services.
• Assisted with filing and organizing documents, ensuring proper recordkeeping.
• Managed office supplies, inventory, and purchased necessary items within budget.
• Respond and follow-up customer calls to ensure customer satisfaction.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients
feel supported and valued.
• Examine Customers feedback with the direction/guidance of the Customer Service Management, to
further improve the whole company service level.