Operations Executive
Time and Motion Executive Services
Total years of experience :16 years, 3 Months
● Time & workload management skills including prioritizing and responding promptly to client’s calls and request
● Transporting high-value clients with professionalism and discretion
● Maintaining and updating corporate traveler profiles with current information
● Completing individual and business documentation on-time and with minimal errors
● Negotiating prices with vendor suppliers to fit customer budgets and generate a maximum gross profit
● Track services with supplier/chauffeurs and provide constant updates to the client
● Building a relationship with our partners to provide extraordinary experiences, perfectly executed
● Advise clients of travel policies and utilizing preferred vendors to maximize company profits
● Ensures that clients problems and/or complaints are dealt with effectively and seek for a superior’s advice when a decision is to be made outside the limits of authority
● Follow-up pending payments from clients
● Expedite transfer of guests between aircraft & FBO / limousine services in coordination with the ground handlers
● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
● Maintained regular contact with customers and identified opportunities to deliver added value to client relationships
● Responded quickly to customer inquiries, answered questions and offered insight into products
● Conducted field visits and met corporate customers for business development
● Completed sales transactions, including all accepted forms of payment
● Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
● Resolved problems with high-profile customers to maintain relationships and increase return customer base
● Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
● Prepared quotations and arranging vehicles accordingly as per customer/client requirements
● Obtained accident reports and forward to Operations for estimates on damage costs
● Ensured all rented vehicles are entered in RTA system internet web-based application within given time limits
● Responsible for checking overdue rentals, followed-up payments, and recoveries on outstanding billings.
● Compiled customer feedback and recommended service delivery improvements to management
* Handle customer enquiries related to car rental
* Sell Budget's products and services
* Complete qualification procedures before renting vehicles
* Complete rental transactions and agreements
* Explain all rates and charges to customers
* Complete transaction procedures for returned vehicles
* Obtain accident reports and forward to Operations for estimates on damage costs
* Maintain accurate records and update registers where applicable
* Complete and submit finance documents within given time limits
* Perform other official duties as assigned
* Ensures that customers' problems and/or complains are dealt with effectively and must seek for a superior's advice when a decision is to be made outside the limits of authority
* Responsible in checking that overdue rentals, and ensure due payments are collected
* Efficiently checking the rates before the closed contracts are submitted to the Accounts Department
* Handling daily cash registry
* Actively coordinating with various departments and maintains effective employee working relationship
Reason for change: Career Growth
* Transcribes routine pre-coded and identifiable alphanumeric data from source document.
* Operates phone system or alphanumeric keyboard for data entry.
* Verifies work to ensure accuracy and completeness.
* Records, post, logs, entries, photocopies and updates information or data.
* Creates and maintains files, provide office support as necessary.
Reason for leaving: Career Opportunities
* Do the daily transaction summary report
* Handles reservations and guest inquiries
* Complete qualification procedures before renting vehicles
* Opening and Closing Rental Contract
* Provides transportation for hotel employee(s) and other guest
* Supervise the outlet when the manager is not around
* Encoding, Cashiering, and does clerical works
Reason for leaving: Change in Career Path
* Encode Yellow Pages listings;
* Edit encoded listings
* Do the daily transaction summary report
* Handles reservations and guest inquiries
* Complete qualification procedures before renting vehicles
* Opening and Closing Rental Contract
* Provides transportation for hotel employee(s) and other guest
* Supervise the outlet when the manager is not around
* Encoding, Cashiering, and does clerical works
Reason for change: Change in Career Path
* Encoding, filing of documents
* Disseminate Communications to different Municipalities
* Helps in preparing and processing vouchers
Bachelor of Science in Computer Science