Heni Setiyawati

1. Operational Planning & Supervision
• Oversee all fertilizer distribution operational activities (receiving, storing, and shipping).
• Ensure processes are in accordance with SOPs and company targets.
• Arrange delivery schedules to ensure timely delivery to agents or agricultural stores.
2. Shipping and Distribution
• Ensure deliveries are in accordance with the quantity, type, and destination.
• Monitor distribution fleets to ensure they are in good condition.
• Handle delays or errors in deliveries
3. Administration & Reporting
• Prepare daily/weekly/monthly operational reports.
• Report distribution realization to management.
• Control delivery notes and proof of receipt of goods.
4. Relationship with Partners
• Coordinate with suppliers and distribution agents.
• Handle customer complaints regarding delivery or product quality.
5. Team Coordination
• Oversee the performance of marketing staff, admins, and drivers.
• Assign daily work tasks.

1. Administration and Documentation
• Managing incoming and outgoing mail
• Compiling and archiving important documents (contracts, reports, memos)
• Taking meeting minutes
2. Managing Schedules
◦ Managing the agenda of leaders (Branch Managers)
◦ Scheduling meetings with customers or internal parties
◦ Reminding them of important appointments
3. Communication
• Receive and screen calls
• Act as a liaison between management and employees
• Greet guests or customers who have appointments
4. Report Preparation
• Assist in preparing branch operational reports
• Process simple data using a computer (Excel, Word, etc.)
5. Internal Coordination
• Assist in coordination between divisions (teller, customer service, credit, etc.)
• Assist in the preparation of official events or meetings
6. Maintaining Confidentiality
• Maintain the confidentiality of customer data and company documents
• Ensure important documents are stored safely