Hennesy Lee

Maintained accurate sales records, ensuring data integrity and accessibility for the sales team
Built and maintained strong relationships with new and existing customers, providing ongoing support to ensure satisfaction and loyalty
Prepared ordering emails and ensured timely action by Operations, facilitating a smooth ordering process
Responded to customer inquiries via phone or email, providing prompt and effective solutions.
Facilitated communication between internal departments to streamline the ordering process and enhance efficiency.
Addressed and resolved customer complaints, ensuring a positive resolution and maintaining customer satisfaction.
Collaborated with logistics and supply chain teams to manage order fulfilment and ensure timely delivery
Acted as a backup for Operations during month-end and peak seasons, ensuring continuity and efficiency in operations.

Maintained accurate sales records, ensuring data integrity and accessibility for the sales team
Built and maintained strong relationships with partners, providing ongoing support to ensure
satisfaction and loyalty
Prepared ordering emails and ensured timely action by Operations, facilitating a smooth ordering
process
Addressed partner inquiries regarding Estimated Time of Arrival (ETA) and provided updates on any
holds or delays, ensuring clear communication and timely resolution of issues.
Facilitated communication between internal departments to streamline the ordering process and
enhance efficiency.
Addressed and resolved customer complaints, ensuring a positive resolution and maintaining
customer satisfaction.
Collaborated with logistics and supply chain teams to manage order fulfilment and ensure timely
delivery
Acted as a backup for Operations during month-end and peak seasons, ensuring continuity and
efficiency in operations.

Lead generation; answering inbound and doing outbound calls to persuade customer to purchase IT
products and services
Preparing of quotations and contracts
Coordinating the sales team by managing schedules, filing important documents and communicating
relevant information
Order processing and upselling or cross selling of products
Prepares forecast for the team to ensure that target is on track
Submits regular report to the management, and seek new ideas and strategies to improve performance

Handled incoming calls from customers and responding to inquiries on repair service and warranty of printers (Epson)
Adding customer value by offering products and services suitable to their needs
Resolving technical support related issues and providing the customer with proper and quick solution by using troubleshooting techniques.
Emphatize with upset customers to avoid escalation of issues
Built customer loyalty by placing follow-up calls for customers who reported product issues
Documenting and completing call reports and logs

Handled incoming calls from customers and responding to inquiries on repair service and warranty of
printers
Adding customer value by offering technical recommendation
Resolving technical support related issues and providing the customer with proper and quick solution
by using troubleshooting techniques
Empathize with upset customers to avoid escalation of issues
Built customer loyalty by placing follow-up calls for customers who reported product issues
Documenting and completing call reports and logs