Customer Service Officer
Bunna Bank S.C
Total years of experience :3 years, 7 Months
Welcoming customers to obtain information and explain available services. Providing overarching assistance in account service/management, product cross-sales, transaction processing, and issue resolution. Delivering comprehensive information to customers regarding bank accounts, products, policies, and services. Opening and closed various accounts and products including checking, savings, money market, ATM/debit cards, cashier's checks, stop payments, and loan payments. Maintaining customer database and update periodically. Researching and rectified service-related concerns while ensuring compliance with regulations and quality standards. Providing navigational assistance with online and mobile banking services. Responding to customer inquiries and resolve. Contributing to the profitable growth of the company in line with the strategic guidelines and the bank policies and procedures.