Henriette Major

Managing operations across 14 large format stores in 4 countries (Qatar, Kuwait, Bahrain, Egypt), overseeing a team of 500+ FTE including 14 direct reports with an annual regional turnover of $150M. Managing full spectrum of a complex operations of Food, Hospitality and Fashion.
Key Deliverables & Achievements:
• Developed regional strategies to maximize sales, and proposed cost saving plans to maximize profitability.
• Led a multicultural team, ensuring high brand standards and successful implementation of operational objectives.
• Maximized sales through effective inventory management and proposing pricing, and promotional strategies.
• Fostered a culture of high-performance, continuous improvement, and talent development, prioritizing customer-focused decisions.
• Achieved a 50% improvement in digital service levels and a 10% increase in the overall customer service index through process enhancements in collaboration with stakeholders across markets.
• KPIs: Sales, Profit, SG&A, Net Margin, Net Promoter Score, Loyalty Acquisition, Stock Loss, Waste, Manpower Cost, Health & Safely Audit Compliance, Employee Engagement Survey.