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Henry Amaraegbu

Customer Service Executive·MTN Nigeria Ltd.

Nigeria

Bachelor's degree, Biochemistry

Work experience

Total years of experience: 8 years, 6 months

Customer Service Executive

March 2008 - August 2016

MTN Nigeria Ltd.

Lagos, Nigeria

March 2008 - August 2016

• Managed customer queries effectively, ensuring a high level of satisfaction and engagement.
• Developed realistic turnaround times for resolving critical issues, enhancing customer trust and loyalty.
• Collaborated with cross-functional teams to streamline communication and improve service delivery.
• Utilized data-driven insights to identify trends in customer feedback, contributing to continuous improvement.
• Demonstrated strong problem-solving skills, achieving timely resolutions and minimizing escalations.
• Fostered a team-oriented environment, sharing best practices to elevate overall team performance.
• Eager to leverage customer service experience in digital marketing strategies to enhance brand visibility and engagement.

Company industry:: Telecommunications

Education

University of Lagos

January 2001

Bachelor's degree, Biochemistry

Nigeria

I was a member of the school athletics team.

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