CUSTOMER SERVICE ASSOCIATE CUM STORE IN-CHARGE
SPAN TRADING LLC
Total years of experience :3 years, 11 Months
• Logging complaint calls and e-mails from customers.
• Coordinating with the technical department for the site visit for the logged complaints.
• Receiving service report from technicians and quoting to the customer.
• Once the quotation is approved by the customer an LPO is raised.
• Preparation of BOQ and sending to the accounts for the approval with the LPO received.
• Ordering for parts once the BOQ is approved from accounts.
• Once the parts are received it is physically checked for damages.
• Preparing of packing list for the received materials and sending to the procurement for receiving materials in the system.
• Assigning and locating the materials to the locations in store.
• Booking the technicians for the repair.
• Printing delivery notes for the work scheduled.
• Picking parts for the technicians for the jobs.
• Receiving of incoming materials from logistics.
• Inspection of all incoming materials (Part no. & Serial no. verification).
• Valuation of incoming material standards (Inspecting Air Worthiness Certificates, Authorized Release Certificate - FAA Form 8130-3, Airworthiness Approval Tag, Material Certificate, Certificate of Conformance & Manufacture Affidavit, Chemical & Physical test report, Heat treat Certificate, Electro Plating & Polishing Certificate.)
• Assisting Store Inspector for the preparation of Internal & External Audit.
• Inspection of incoming Chemicals.
• Inspection of Dangerous goods.
• Assisting the Logistics Supervisor for the receiving of incoming shipments.
• Assisting the Logistics department for the shipment packing and loading procedures according to the Quality and EHS procedures.
• Assisting the Logistics department for the packing of Dangerous goods and labeling them according to the different hazard classification codes for export purpose.
• Making sure the export documents before handing over the outgoing shipment to the assigned carrier or freight forwarder.
• Maintaining the Inventory control of stock room as per quality requirements.
• Weekly updating of chemical cabinets and quarantine the chemicals according to their expiry.
• Maintaining the store quarantine room by proper & timely updating and movement of quarantined chemicals and NCR materials.
• Co-coordinating with the EHS department for the timely disposal of the quarantined chemicals.
• Picking & delivery of required parts & consumables as per the work order requested from the operation.
• Participated in the annual stock count conducted by the Stores & Logistics department of the Dubai MRO.
• Preparation of the month end accruals and handing it over to the accounts department.
Customer Service: For Sales & After Sales
• Answer incoming calls and emails of customers in an efficient manner.
• To identify potential customers, create new business opportunities in line with the strategic direction of the company.
• Supporting salesperson for giving excellent service to the customers.
• Match the best rate for business by negotiating with agents.
• Sending quotation to customers on time.
• Follow up with customer for converting the enquiries to business.
• Provide accurate answers and solutions to customer queries.
• Address customer complaints in a compassionate and patient manner.
• Redirect customers to appropriate teams and departments as needed.
• Help sales team generate leads, identify potential leads and forward to sales team.
• Develop professional relationships with ongoing customers through excellent customer service.
• Follow-up with callers on complaint and question resolution status.
Admin Responsibilities:
• UAE new work visa processing duties and visa renewal works.
• Company Trade License renewal works.
• Tenancy renewal works.
• Time sheet and attendance management.
• Issuing of Salary Certificate, NOC, letters, Offer Letters, and others.
• Employees file maintenance.
• Logistics controlling - for daily transportation of labors to different work site.
• Maintaining day to day fuel records.
On-job experience of both Domestic & Export Sales activities.
* Monitoring of documentation process.
* Sales order transaction processing and Logistics Management.
* Monitoring relevant documents like Letter of Credit and Bank-Guarantees, as well as follow-up on
recoveries and collection.
* Monitoring the status of C-forms and ARE forms.
* Maintain communication with clients to ensure quality service customer satisfaction.
* Compile and upload sales orders into system on schedule.
* Ensure the delivery of the product in schedule.