Henry Shockness

Pre/Post Sales Business Analyst at PBS BARBADOS

• Barbados
• June 2006 to August 2017

Interfacing with the customers before and after the sale.
Installation and support Xerox and other software
Demonstration, Support & training of equipment & Software
Network Connectivity of MFP
Implementation of MFP Functions such as: -
Scanning, printing, faxing, Job workflows and operator training
Everyday assist of network duties with User account, Email, troubleshooting
Working with local and overseas agents.
Product managing:- Ordering and maintaining stock levels (Equipment)
Product knowledge awareness to all staff of end of line and new products
Product Launches and open house events
Sales analysis of equipment and sales reps
Work with Customer Service Engineers
Make service call for minor problems
Offer phone support minor issues (Remote Call Assistance)
Periodically travelling Overseas for training from Xerox