mid
flamingo
Total years of experience :4 years, 8 Months
Dealing with customers’ enquiries by telephone, email, letter or
face to face
* Ensuring that a customers’ problem is brought to a satisfactory
conclusion
* Involved in developing customer service policy
* Collecting and analyzing data, monitor the level of customer
service.
* Making sure that all health and safety procedures are adhered to.
* Completing all administrative tasks and updating records
* Occasionally having to work in the company’s call center
* Ensuring all telephone calls are answered within a 15 seconds time
frame
* Booking appointments for sale representatives to visit potential
customers
* Using word and excel to update reports and create invoices
* Maximizing every sale enquiry
Delta city hypermarket
Sales Executive Jul 2012-2014
Providing support, help and advice to customers who use the companies ’
products or services. Also responsible for arranging appointments, meeting with
potential customers, explaining our products, answering questions, writing up
orders, and asking for recommendations.
* Dealing with customer enquiries by telephone, email, letter or face to face.
Ensuring that a customer’s problem is brought to a satisfactory conclusion.
* Involved in developing a customer service policy.
* Collecting and analyzing data to monitor the level of customer service. Making
sure that all Health and Safety procedures are adhered to.
* Completing all administrative tasks and updating records. Occasionally having
to work in the company call Centre.
* Ensuring all telephone calls are answered within a 15 second time frame.
Booking appointments for sales representatives to visit potential customers.
Using Word & Excel to write reports and create invoices.
* Maximizing every sales enquiry.
PROFESIONALTRAINING
Customer Services Training
as part of a team in a busy and dynamic contact Centre. Was involved in developing
the company’s sales strategy and pricing policy. Responsible for responding effectively to the
diverse needs of eachcustomer.
Duties
* Ensuring the company store presents itself to a high standard of customer
service. Answering all email enquiries within 15 minutes.
* Re-directing phone calls to the appropriate person.
* Provide assistance and support to the Supply Chain as and when required.
Contributed to and participated in team meetings and activities.
* Welcomed and assisted visitors to the company offices. Logged enquiries and
resolutions on a database.
ACADEMIC QUALIFICATIONS
