Herina D'souza, Sales Coordinator

Herina D'souza

Sales Coordinator

Burhan Technology - BurhanTec

Location
Kuwait
Education
Master's degree, Human Resources and Marketing
Experience
3 years, 7 Months

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Work Experience

Total years of experience :3 years, 7 Months

Sales Coordinator at Burhan Technology - BurhanTec
  • Kuwait - Hawali
  • My current job since September 2023

• Managed a team of 9 sales managers, overseeing and coor-dinating their tasks effectively.
• Generated monthly and weekly sales reports, tracking indi-vidual sales manager performance and profit.
• Ensured consistency in meeting records and facilitated cus-tomer meetings to enhance consistent relationships with cus-tomers.
• Utilized SAP for closing open sales orders and enquiring the exact reason for open orders for long duration by coordinating with all departments.
• Requested price quotes from vendors and distributors for my team for their orders.
• Handled Deal registrations for HP, DELL, and Lenovo for the team.
• Managed sales managers' workload during their vacation ab-sences on a monthly duration.
• Scheduled meetings with vendors and distributors to finalize pending deals on monthly orders.
• Ensured the accuracy and effectiveness of the CRM portal, maintaining detailed customer information and task manage-ment for each salesperson.
• Worked with CRM vendor along with co-partner to ensure smooth workflow of CRM applications.
• Tracked and followed up on pipeline orders while diligently documenting lost orders.
• Provided training to the team on utilizing the CRM portal for enhanced efficiency and innovation.
• Prepared quotes and processed orders on behalf of sales managers.
• Sent quotations to customers and followed up for additional assistance based on their requirements on absence of sales managers during their meetings.
• Coordinated with HP and Dell vendors to negotiate better pricing for exceptional orders through emails and follow up calls.
• Managed hotline calls of BurhanTec WIBI an Online website, from customers and handled inquiries effectively.
• Maintained an email pool to inform customers about stock availability and exclusive pricing, ensuring timely follow-ups.
• Distributed customers and leads among the team and ob-tained updates on progress.
• Coordinated with various teams including invoice, purchas-ing, accounts, and delivery for order enquiries fulfillment.
• Conducted and managed Microsoft Surface weekly programs for customers in collaboration with Microsoft Surface head personnel.
• Coordinated with marketing team in Dell Tech Rally event organized, showcasing exclusive products, and following up on their interests.
• Assisted in Dell Campaign coordination from Extu in collabo-ration with the marketing team.
• Worked on Microsoft Surface DR certifications for partner-ship level.
• Coordinated with Apple product point of contact at Burhantec to conduct cold calling campaigns and update customers on new Apple in stocks.
• Maintained Various reports including sales reports of all ac-count managers, record on gifts given to customers on their meetings, Meetings of all sales Managers, Stock Inventory, Promotion codes, LPO order process record as in sync with CRM portal, Lead distribution records, high-value order clo-sures, and Deal Registration reports.

Senior HR recruiter at ADECCO GROUP
  • India
  • November 2021 to July 2023

• Evaluate and assess resumes and job applications to identify suitable candidates.
• Perform preliminary telephone interviews to shortlist qualified individuals.
• Oversee the comprehensive onboarding process, including essential verification procedures to ensure authorization.
• Create precise offer letters and explain subsequent procedures clearly.
• Maintain meticulous records of candidate data within the
US portal (Bullhorn) database.
• Cultivate strong candidate relationships by communicating pertinent updates from the client, fostering a sense of engagement.
• Collaborate closely with internal stakeholders, actively
participating in skill-enriching training sessions.
• Successfully recruited both blue-collar and highly skilled professional candidates in alignment with specific requi-sites.
• Successfully contributed to Accenture and EPIQ projects, consistently delivering exceptional outcomes and enhancements.

US HR RECRUITER at ALLEGIS GROUP
  • India - Bengaluru
  • October 2020 to November 2021

• Identify talent aligning precisely with customer require-ments.
● Initiate contact with potential candidates based in the US or other global markets, facilitating in-depth discussions about available job opportunities. Cultivate and maintain relationships with internal stakeholders.
● Conduct comprehensive candidate assessments, aligning their skills with job descriptions through resume evaluation and interviews.
● Demonstrate adeptness in comprehending position re-quirements as specified by clients, ensuring a nuanced grasp of each role's unique demands.
● Proactively source candidates using job portals, databases,
and networks. Strategically post job listings to expand the candidate pool effectively.

Education

Master's degree, Human Resources and Marketing
  • at Mangalore University
  • September 2020

MASTER OF BUSINESS ADMINISTRATION (MBA): HR & MARKETING – 2018- 2020 MANGALORE INSTITURE OF TECHNOLOGY AND ENGINEERING, MOODBIDRI

Bachelor's degree, HR and Marketing
  • at Mangalore University
  • July 2018

PROJECTS GROUP DYNAMICS IN ORGANIZATION • Executed project assignments at Manipal Technolo-gies Ltd within the Talent Acquisition team. • The project’s primary goal was to assess the efficacy of the Group. Dynamics among Manipal Technologies Ltd employees. • Conducted a comprehensive research study revealing a sig-nificant enhancement in group productivity compared to individual productivity within the organizational context of Manipal Technologies Ltd. A SURVEY ON INSURANCE POLICIES • An empirical survey was undertaken to ascertain the preva-lence of insurance policies. • The findings revealed a notable lack of awareness regard-ing insurance policies among most surveyed households, with only a limited minority having opted for such poli-cies. KEY SKILLS AND CHARACTERISTICS • Strong interpersonal and communication skills • MS office • Ability to work collaboratively as a part of a team. • Leadership • Problem Solving • Certification in Tally. ERP 9 with GST

Specialties & Skills

Microsoft Excel
Coordination
Recruitment
Word Of Mouth Marketing
Learning
Team building
Team work
Problem solving
Listening

Languages

English
Expert

Training and Certifications

GROUP DYNAMICS IN ORGANIZATION (Training)
Training Institute:
NITTE
Date Attended:
April 2020
Duration:
2 hours

Hobbies

  • Sports and workout