Hermielyn Ola, Document Controller

Hermielyn Ola

Document Controller

Salam Technology

Location
Qatar - Doha
Education
Diploma, Computer System Design andProgramming
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

Document Controller at Salam Technology
  • Qatar - Doha
  • February 2016 to April 2020

New Port Project - NPP0067 - Port Master Systems Integration
Doha, Qatar
• Responsible for uploading/downloading/distributing to relevant personnel all incoming
and outgoing documents such as Correspondence, Minutes of the Meeting, Drawings,
RFI’s, Submittals, Transmittals and Inspection Requests using Proliance Electronic Project
Management System and Assai Document Control System.
• Responsible for maintaining all document logs.
• Coordinates directly to Project Management Consultant - DC (Aecom) for any document
control related issues.
• Coordinates directly to all sub-package project lead and coordinators relating to Port
Master Systems Integration issues.
• Provides general support and assistance to the whole project.

Document Controller at Huawei Technologies Co.,Ltd. Fiber Optics Projec
  • Qatar
  • August 2014 to December 2015

Responsible for applying PO/VO requests by all the sub-contractors, Self Purchase
requisition (Reimbursement to employees), creating Procurement Plan according to BPA
and monitor all related PR requests in ERP system.
• Responsible for cross-checking Acceptance Reports submitted by the sub-contractors,
against iSite (iSite - Huawei In-House System for Document Control) and processing
payment by system acceptance for e-invoicing and billing.
• Responsible for tracking PR requisition for future references.
• Responsible for receiving, organizing and maintaining submittal documents while
ensuring timelines, accuracy and quality of the reports submitted by the sub-contractors
on a daily basis.
• Provides general support and assistance to the whole project.

Senior Customer Service Representative at Ooredoo
  • Qatar
  • June 2012 to April 2014

Responsible for taking calls, answering queries and satisfying the needs of Ooredoo Fibre
Optics customers (Inbound).
• Responsible for making calls and upselling to customers(Outbound).
• Responsible for generating Work Orders to be delivered to the subcontractors (Back
office).
• Responsible for taking technicians’ calls, answering queries, taking reports and technical
issues on new installations and fibre optics migrations at the same time calling out
customers to inform about the issues, apologize and advise what needs to bedone.

Customer Service Executive at Starlink WLL
  • Qatar
  • July 2010 to June 2012

Responsible for taking calls, answering queries and satisfying the needs of Orbit Showtime
Network, upsell and cross sell to OSN customers (Inbound and Outbound telesales).
• Aftersales Assistance of Starlink Shops and Mobile Repair Center customers, (Blackberry,
iPhone, Samsung, Nokia, etc.) through Contact Center.
• Responsible for taking technicians’ calls and installation report (Back Office Support)

System Specialist at BVP Digital Quest Inc
  • Philippines
  • April 2007 to April 2010

Responsible for encoding the gathered data from the field such as street names, points of
interests or landmarks and new roads, using the Arc Map 9.2(Geographical Information
System) as the tool for digital mapping
• Responsible for properly organizing and filing road maps afterencoding.
• Provides general assistance to projects such as digital taxmapping.

Data Encoder at Pacific Plans Inc
  • Philippines
  • May 2003 to March 2004

Responsible for encoding the client's approved application in pre-need plan in the system.

Education

Diploma, Computer System Design andProgramming
  • at AMA Computer Learning Center
  • January 2003

High school or equivalent, Computer System Design and Programming
  • at AMA Computer Learning Center
  • January 2001

courses: Business and Information Management AMA Computer Learning Center Cainta, Rizal

Specialties & Skills

Flexible Working
Telephone Skills
Microsoft Office
Customer Orientation
ORGANIZATIONAL SKILLS
BILLING
CONSULTING
CUSTOMER RELATIONS
DIGITAL MAPPING
FIBRE OPTICS
FILE MANAGEMENT
INVOICING