Client Services Executive
TELETECH
Total years of experience :6 years, 10 Months
• Negotiating with clients, solving any problems and making sure deadlines are met
• Checking and reporting on the campaign's progress
• Keeping in contact with the client at all stages of the campaign
• Managing the account's budget and invoicing the client
• Making 'pitches' to win new business
• Provide first level inbound telephone support for customers by troubleshooting, investigating and resolving customer questions and challenges they may be having with Sprint's products and services with an objective of resolving the issue in one phone call
• Interviewing customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem with a Sprint product
• Responsible for problem recognition, research, isolation, resolution and follow-up for the
• customer issues, escalating more complex problems to other support areas as appropriate
• Discuss type, quality and number of merchandise required for purchase.
• Quote prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepare sales contracts and accepted payment through cash, and credit card
• Arranging the effective distribution of marketing materials.
• Maintaining and updating customer databases.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Conducting market research, for example using customer questionnaires and focus groups.
• Contributing to, and developing, marketing plans and strategies.
• Managing budgets.
• Evaluating marketing campaigns.
• Monitoring competitor activity.
• Supporting the marketing manager and other colleagues.
Professional/Character References Capitol University BS Commerce Major in Banking and Finance Mar 2010 Dr. Jessyl Fabregar Salazar General Practitioner (65) 83179417 Engr. Michael Errol Quilaga Operations Manager (63) 9278097569 Mr. Homer Algabre Team Leader (65) 93764328
- Academic Excellence - Champion- Inter Collegiate Debate -President College of Commerce -Best Feasibility Study