SEAT After Sales Director
KAYAN Egypt for Trading & Investment
Total years of experience :28 years, 9 Months
- Ensure efficient structural organisation of the Authorised Service Centre, considering the economic and business objectives and requirements by means of:
- Planning and implementation of the necessary installations, equipment and information systems.
- Optimal planning of the number of collaborators to be used.
- Compliance with all the legal and contractual regulations, provisions and obligations of the authorities and of the Manufacturer that refer to the technical service and spare parts and accessories areas.
- Set the objectives, in conjunction with the Service Manager and the Parts and Accessories Manager, of the technical service and spare parts and accessories areas, respectively.
- Develop, in conjunction with the Sales Manager (entire facilities), a plan to increase sales of accessories and atypical products (warranty extensions, maintenance contracts, vehicle insurance, mobility services, etc.).
- Ensure cooperation between the collaborators of the technical service and spare parts and accessories areas.
- Observe and periodically analyse the behaviour of customers and competitors with the aim of detecting market opportunities.
- Develop, in conjunction with the Service Manager and the Parts and Accessories Manager, the Marketing Plan to achieve the objectives of the Authorised Service Centre.
- Develop the promotional measures of the Authorised Service Centre proposed by the Manufacturer.
- Obtain especially relevant customer accounts (for example, fleets and insurance companies) and manage and strengthen existing ones.
- Develop work procedures and behaviour protocols oriented to the customer for all collaborators in contact with the customer.
- Develop action protocols to take advantage of contacts with customers of the technical service area to promote the sale of new vehicles.
- Exercise leadership, instruct, suitably inform and motivate collaborators in order to ensure a high level of performance. Evaluate performance in accordance with results and aptitudes.
- Prepare, in conjunction with the Training Manager, the training plan, in accordance with the indications of the Manufacturer, corresponding to each component of the staff, depending on needs, position, speciality and level.
- Agree, in conjunction with the Service Manager and the Parts Manager, a compensation system for collaborators that complies with their expectations, contributes to their motivation and helps to meet the objectives of the Authorised Service Centre.
- Ensure that the technical service literature, periodic informative notes and information related to the technical service area are complete, up to date and accessible for all personnel.
- Control the results and indicators of the management scope, such as CSS, claims received, cost/utility ratios of strategies and measures implemented, levels of staff productivity and efficiency, billing, market share, etc., in order to identify any deviations with respect to the established objectives, diagnose the causes and implement corrective actions.
- Ensure conservation, order, cleanliness and compliance with all the provisions/regulations in force in relation to the health and safety of the installations and equipment of the Authorised Service Centre.
• Performs sales activities on major accounts and negotiates sales price and discounts
• Manages personnel and develops sales and sales support staff.
• Reviews progress of sales roles throughout the company.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all company’s products.
• Provides quarterly results assessments of sales staff’s productivity.
• Coordinates proper company resources to ensure efficient and stable sales results.
• Formulates all sales policies, practices and procedures.
• Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers.
• Collaborates with Top management to develop sales strategies to improve market share in all product lines.
• Interprets short- and long-term effects on sales strategies in operating profit.
• Educates sales team by establishing programs/seminars in the areas of new account sales and growth, sales
of emerging products and multi-product sales, profitability, improved presentation strategies, competitive
strategies, proper use and level of sales support, management of expenses and business/financial issues on
contracts.
• Collaborates with Top management to establish and control budgets for sales promotion and trade show
expenses.
• Reviews expenses and recommends economies.
• Holds regular meeting with sales staff.
• To manage the execution of agreed services and maintenance plans in terms of (volume and timely delivery) ensuring full adherence to Abou Ghaly Motors quality & safety standards and achieve high customer satisfaction index and improve customer retention rates.
• Prepare and submits the services and maintenance plan to the Service Center Manager.
• Prepare capacity and resource plans as per the set departmental objectives and ensures their efficient execution and their total compliance to the quality and safety standards.
• Set the standards and performance measures of the workshop in line with Abou Ghaly Motor’s strategic direction, and cascades it down to the overseen Engineers and monitoring their timely implementation and ensure achievement of objectives.
• Apply the Service & Maintenance Quality and Safety procedures and standards ensuring total compliance to Abou Ghaly Motors quality standards.
• Prepare the “Workshop Productivity Reports” reflecting achievement versus plan and submits to Service Center Manager to take corrective action accordingly.
• Ensure efficient and timely implementation of maintenance programs for all the maintenance equipment.
• Conduct technical training programmers for the new comers in collaboration with the Training Manager, and ensure the technical skills level is up to the required standards of delivery.
• Conduct performance appraisals sessions of my direct reports in due time.
• Working as a FSR (field service representative) of the Master company OSHKOSH for the 635NL trailers (70 ton) from 10/02/2010 till 21/04/2011 in the Egyptian armed forces.
• Designing training course for HET (Heavy Equipment Transportation) system and delivering this course for the operators, drivers and technician in the armed force units.
• Designing a master inspection sheet for inspection, repair and maintenance of the 635 NL trailer approved from OSHKOSH production manager in Egypt / Mr. David Koebcke.
• Participating in all Military Factories (MF200, MF9, MF99 and MF45) tenders’ documentation and services for V&E and BDI companies from 2007 till present.
• Assembling (4) HOIST lift trucks \{P450 (15) Ton, P520 (20) Ton\} from sub assembly to the final inspection and delivery to the customer.
• Solving technical issues of the American trailers CHOICE (80 Ton) in parking, air chambers and Air bags for lifting ramps.
• Inspecting and repairing parking and service brake technical issues for 40 Ton water container tank in the transportation store unit/Egyptian Armed Force.
• Planning, Supervising and Following-up inspections, Maintenance and repair of various levels for several vehicles and technical equipment.
• Workshop planning and development. Maintenance stations designing and repairing. Developing downloaded programs.
• RFQs and Technical specification developing and Technical offers evaluation.
• Managing and planning the works of spare parts factories and workshops.
• Managing and leading repair workshops.
• Creating feasibility studies, setting up, developing and planning industrial projects and centers of vehicles repair, maintenance and services.
• Planning and supervising of the specially equipped vehicles upon different specific demands.
• Planning and managing the works of vehicles technical assistance(usage-maintenance- repair- supply- inventory- evacuation- recovery).
• Inspection of Automobile accidents; determining root causes, analyzing results, providing suggestions and recommendations to prevent future reoccurrence.
• Leading committees of technical requirements procurement (vehicles- spares- etc...)From local and foreign markets, following up supply and receipt as per contracting terms.
• Designing systems & control in technical equipments- vehicle engineering branch.
• Inspection of technical serviceability and repair all models of vehicles(light- heavy).
• Following up and updating the systems of technical inspection and quality control for all stations of repair, production and motors testing.
• Designing systems for management and operation of industrial activities and production workshops including organizational skeleton, job description and internal sections organization in addition to determining duties and responsibilities.
• Bachelor of Military Sciences (1990 - 1995)• Basic operation and maintenance on Oshkosh 635NL Tank Transport Trailer. EGYPT;2010. • HET familiarization, maintenance and repair. OSHKOSH, WI, USA;2008. • HEMTT variant familiarization, maintenance and repair. OSHKOSH, WI, USA;2008. • US Army Trailers familiarization, maintenance and repair. OSHKOSH, WI, USA; 2008. • Advanced Course for Vehicles officers 2006. • TJL Operation, Repair and overhaul maintenance (Daimler Chrysler2005). • Operation & Diagnosis OF Automatic Transmission (45REF) (Daimler Chrysler2003). • Maintenance & Repair Of Common Used Vehicles In The Egyptian Army Force2002 • Basic Course for Vehicles officers 2000. • Document security Course 1999 • Advanced Security Course 1999. • Basic Security Course 1998. • Small weapon and Shooting Course1997 • Fundamentals Course for vehicles officers 1995. • Computer Courses Skills. • English Courses Skills.