Hesham Abdo, Admin Supervisor

Hesham Abdo

Admin Supervisor

SABIS

Location
Bahrain - Manama
Education
Master's degree, MBA
Experience
26 years, 10 Months

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Work Experience

Total years of experience :26 years, 10 Months

Admin Supervisor at SABIS
  • Bahrain - Manama
  • My current job since September 2012

- Manage the schools e-learning platforms, and act as Procter the SAT exams
- Provide direct supervision and support to an assigned grouping of schools on matters relating to school administration including transitions, boundary reviews and School Options Committees
- Implement the Parent/Guardian Concern Policy and provide alternate dispute mechanisms to resolve concerns related to parents/guardians and schools
- Communicate and liaise with schools on policy implementation and development
- Monitor and support the implementation of programs and policies
- Assist in the development and facilitation of professional development opportunities for assigned school-based staff
- Work with schools in identifying staffing needs and participate in the preparation of the allocation of resources
- Provide direction and support to Principals in promoting and implementing Safe Schools training, resources and supports
- Support schools with the implementation of the Student Information System
- Participate in the preparation of the annual operating budget
- Participate and managing events and ceremonies

Branch Manager at Arab Bank
  • Jordan - Amman
  • August 2011 to August 2012

- Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identify and capitalize on community business opportunities with effective networking.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.

Head of CSO at Arab Bank
  • Jordan - Amman
  • August 2008 to August 2011

- Audit the financial records of the branch
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents so they can excel through encouragement and empowerment
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Watch flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Following up all operation transaction procedures on existing Customers

Customer Service Officer at Arab Bank
  • Jordan - Amman
  • August 2005 to August 2008

- Contribute to Bank achieving and holding industry-leading customer service ratings.
- Educate customers how to use company systems, complete forms and obtain desired services.
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Documented and detailed calls and complaints using call center's CRM database.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Referred complex issues related to technology to help desk for further evaluation.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Independent Instructor at Freelancer
  • Jordan - Amman
  • August 1997 to August 2005

- teach students the principles of information technology, IT teachers must perform many tasks
- Perform Regular Hardware and Software Updates on Classroom IT Devices
- Stay Abreast of Latest IT Trends
- Plan Lessons According to Curriculum Standards

Personnel Manager Assistant at Modern American School
  • Jordan - Amman
  • June 2004 to August 2005

- Recruit and hire needed staff
- Adjust job assignments and schedules to staff
- maintaining personnel records, keeping confidential files, and assisting the human resources director as needed
- Play as communication resource for employees and answer questions, incoming mail,
- Arrange meetings, and you maintain computer systems with updates as needed.
- Prepare spreadsheets and reports and process payroll

Front Area Supervisor at Cozmo Mall
  • Jordan - Amman
  • April 2003 to June 2004

- Create and implement strategies for improving operational efficiency and accuracy.
- Review documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversee daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of the team members.
- Monitor daily and weekly key performance indicators to maintain on-track status.

Education

Master's degree, MBA
  • at University Of The People
  • November 2021
Bachelor's degree, Accounting
  • at Alzaytooneh University
  • June 2002

Specialties & Skills

Financial Management
Training
Staff Management
Conflict Resolution
Leadership
Training
Project Management
Financial Management
Business Administration

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Pre contract Training (Training)
Training Institute:
Arab Bank
Accounting Course (Training)
Training Institute:
Arab Bank
ATM NCR management (Training)
Training Institute:
Arab Bank
Banking financial Reports (Training)
Training Institute:
Arab Bank
Time Management (Training)
Training Institute:
Arab Bank
Call Center training (Training)
Training Institute:
Arab Bank
Customer Service training (Training)
Training Institute:
Arab Bank
KYC (know your Customer) procedures (Training)
Training Institute:
Arab Bank

Hobbies

  • Reading