هشام عبده, Admin Supervisor

هشام عبده

Admin Supervisor

SABIS

البلد
البحرين - المنامة
التعليم
ماجستير, MBA
الخبرات
26 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :26 years, 9 أشهر

Admin Supervisor في SABIS
  • البحرين - المنامة
  • أشغل هذه الوظيفة منذ سبتمبر 2012

- Manage the schools e-learning platforms, and act as Procter the SAT exams
- Provide direct supervision and support to an assigned grouping of schools on matters relating to school administration including transitions, boundary reviews and School Options Committees
- Implement the Parent/Guardian Concern Policy and provide alternate dispute mechanisms to resolve concerns related to parents/guardians and schools
- Communicate and liaise with schools on policy implementation and development
- Monitor and support the implementation of programs and policies
- Assist in the development and facilitation of professional development opportunities for assigned school-based staff
- Work with schools in identifying staffing needs and participate in the preparation of the allocation of resources
- Provide direction and support to Principals in promoting and implementing Safe Schools training, resources and supports
- Support schools with the implementation of the Student Information System
- Participate in the preparation of the annual operating budget
- Participate and managing events and ceremonies

Branch Manager في Arab Bank
  • الأردن - عمان
  • أغسطس 2011 إلى أغسطس 2012

- Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identify and capitalize on community business opportunities with effective networking.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.

Head of CSO في Arab Bank
  • الأردن - عمان
  • أغسطس 2008 إلى أغسطس 2011

- Audit the financial records of the branch
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents so they can excel through encouragement and empowerment
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Watch flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Following up all operation transaction procedures on existing Customers

Customer Service Officer في Arab Bank
  • الأردن - عمان
  • أغسطس 2005 إلى أغسطس 2008

- Contribute to Bank achieving and holding industry-leading customer service ratings.
- Educate customers how to use company systems, complete forms and obtain desired services.
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Documented and detailed calls and complaints using call center's CRM database.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Referred complex issues related to technology to help desk for further evaluation.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Independent Instructor في Freelancer
  • الأردن - عمان
  • أغسطس 1997 إلى أغسطس 2005

- teach students the principles of information technology, IT teachers must perform many tasks
- Perform Regular Hardware and Software Updates on Classroom IT Devices
- Stay Abreast of Latest IT Trends
- Plan Lessons According to Curriculum Standards

Personnel Manager Assistant في Modern American School
  • الأردن - عمان
  • يونيو 2004 إلى أغسطس 2005

- Recruit and hire needed staff
- Adjust job assignments and schedules to staff
- maintaining personnel records, keeping confidential files, and assisting the human resources director as needed
- Play as communication resource for employees and answer questions, incoming mail,
- Arrange meetings, and you maintain computer systems with updates as needed.
- Prepare spreadsheets and reports and process payroll

Front Area Supervisor في Cozmo Mall
  • الأردن - عمان
  • أبريل 2003 إلى يونيو 2004

- Create and implement strategies for improving operational efficiency and accuracy.
- Review documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversee daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of the team members.
- Monitor daily and weekly key performance indicators to maintain on-track status.

الخلفية التعليمية

ماجستير, MBA
  • في University Of The People
  • نوفمبر 2021
بكالوريوس, Accounting
  • في Alzaytooneh University
  • يونيو 2002

Specialties & Skills

Financial Management
Training
Staff Management
Conflict Resolution
Leadership
Training
Project Management
Financial Management
Business Administration

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Pre contract Training (تدريب)
معهد التدريب:
Arab Bank
Accounting Course (تدريب)
معهد التدريب:
Arab Bank
ATM NCR management (تدريب)
معهد التدريب:
Arab Bank
Banking financial Reports (تدريب)
معهد التدريب:
Arab Bank
Time Management (تدريب)
معهد التدريب:
Arab Bank
Call Center training (تدريب)
معهد التدريب:
Arab Bank
Customer Service training (تدريب)
معهد التدريب:
Arab Bank
KYC (know your Customer) procedures (تدريب)
معهد التدريب:
Arab Bank

الهوايات

  • Reading