Department store manager
Union Trading Company ( UTC )
مجموع سنوات الخبرة :11 years, 2 أشهر
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays.
- Facilitate and supervise daily operations at the store to make sure that employees work together effectively and on the same pattern.
- Ensure high level of customer’s satisfaction through excellent service.
- Motivate the sales team to meet sales objectives by training and mentoring staff.
- Respond to customer complaints and concerns in a professional manners.
- Propose innovative ideas to increase market share.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Complete store administration and ensure compliance with policies and procedures.
• Maintaining all sections and their staff.
• Helping the staff to achieve the target in easy way and follow up the sales in daily basis.
• Making weekly training for the staff in order to improve the sales of each one.
• Making weekly meeting to cover the missing points.
• Handle the processing of all orders and Invoices with accuracy and timelines.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Acting as showroom supervisor from A to Z.
• Highlight the daily offer in proper way.
•Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
•Ensure the adequacy of sales-related equipment or material.
•Respond to complaints from customers and give after-sales support when requested.
•Store and sort financial and non-financial data in electronic form and present reports.
•Handle the processing of all orders and Invoices with accuracy and timelines.
•Inform clients of unforeseen delays or problems.
•Monitor the team’s progress, identify shortcomings and propose improvements.
•Assist in the preparation and organizing of promotional material or events.
•Ensure adherence to laws and policies.
• Work as an individual and as part of a team to provide an outstanding customer experience.
• Driving sales and promoting services.
•Maintain effective communication with clients to establish training needs.
• Evaluate the effectiveness of training and modify materials as appropriate.
• Develop and maintain training material to the highest standards for my colleagues.
• Manage own time to meet the high standards of customer care required.
• Gain support from Manager/Supervisor to assist with issues.
• Liaise with managers from other departments to agree timescales and costs, or to escalate issues arising.
•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
•Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
•Research required information using available resources.
•Follow standard processes and procedures;
•Identify and escalate priority issues per Client specifications.
•Redirect problems to appropriate resource.
•Accurately process and record call transactions using a computer and designated tracking software.
•Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
•Organize ideas and communicate oral messages appropriate to listeners and situations.
•Follow up and make scheduled call backs to customers where necessary.
•Stay current with system information, changes and updates.
•Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
•Improves client references by writing and maintaining documentation.
•Participates in development of client training programs by identifying learning issues, recommending instructional language.
•Accommodates client disabilities by recommending devices and techniques.
•Avoids legal challenges by monitoring compliance with service agreements.
•Improves system performance by identifying problems; recommending changes.
•Updates job knowledge by participating in educational opportunities; maintaining personal networks.
•Accomplishes information systems and organization mission by completing related results as needed.
MIS