Hesham Elkadi

Manage the operational relationship with Alstom’s strategic IT partner(s) at the country level, remain involved in the partner operations and help prioritize work based on Alstom’s need.
Stay connected with business to manage expectations regarding SLA delivery, IT spend and specific IT challenges in the region.
Identify the specific local opportunities and work with strategic partner(s) to explore solutions available to tackle issues with the IT environment at the Alstom sites.
Participate in global implementation efforts for new IT tools or services across the Alstom sites that may need local interventions.
Participate in the change management efforts for implementation of policy changes, projects and/or transformation to the Alstom end-user or local infrastructure environment.
Implement corrective action plans for areas when IT service delivery is not meeting business expectations.
Communicate and be the focal point for the dissemination of information from Alstom management to the partner regional operations team(s) and vice versa.
Be responsible for escalation management in the region to tackle user dissatisfaction issues.
Help improve adherence global IT standards and processes and help adapt global procedures to specific local requirements when needed.

Developing business models, methodologies, processes, and procedures and being engaged in the implementation phase for Business Digital Transformation programs.
Conduct primary and secondary Digital Solutions market research and analyze research findings and recommend solutions to clients based on the understanding of project scope
Supervise and project manage the execution of delivery by 3rd party vendors in relationship to the project scope.
Support business development activities and capture potential market opportunities.
Compile and present project findings verbally, visually and in writing to internal and external Stakeholders

Responsible for the IT strategy and key strategic projects and programmes as well as governance over cross functional processes. Ensure that IT systems are up and
running, and build systems and functionality as and when necessary. Improve and ensure full collaboration between IT and the wider business.
Families focused on assessing and translating new business requirements into functional or technical requirements.
Satisfies the requirements by managing all delivery activities, including planning, execution, quality assessment and issue resolution. Focused on supporting the lifecycle of the systems and associated infrastructure.

Direct IT Operation, projects and technical activities across multiple Companies under Engineering Sector of the Holding. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.
Provide senior-level technical consultations and support to System Engineering, System Integration & Testing Departments on all IT Operation and System Infrastructure issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility, and to ensure end user service Delivery with high quality.

ACHIEVEMENTS
•Created and maintained technical documentation regarding IT Services configuration, and service records including IT Service Catalog, SLA, and OLA.
•Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing Operation, Software and systems.
•ITIL based Incident Management Implementation with Microsoft System Center Service Management.
•IPTV Systems Implementation for all Mountainview Compounds using mixed technologies.

Manage School Installation for New Building including Infrastructure, Fiber connection to Main DataCenter, Educational IT Equipment and sound System, Extend Wireless Coverage to the New Building and add New Coverage to Open Area.
Plan and Implement New Food Court System, POS Wireless connectivity, Inventory management, Build MAC Lab for Students.
Implementing Access Control and Attendance System to Campus Staff.

Lead high-performing technical team of System Engineers, Security Engineers and Systems Integration Specialists. Develop and implement standard IT Systems operating procedures. Establish key processes that ensure reliable and efficient technical services organization-wide.
Guide the design and implementation of System Infrastructure, Network Infrastructure, Antivirus solutions and system/network monitoring.

Managed and maintained Windows active directory forests for several key clients; provided operating systems deployment, level-3 support for mission-critical servers and networks and security enhancements.
•Oversaw the efficient implementation of new technology solutions to various internal business units such as Sharepoint Farms and Microsoft System Center Data Protection Manager; identified project requirements and provided exceptional support, and recommended new products to enhance clients’ operational efficiencies.