pre sales engineer
SNS
Total years of experience :15 years, 1 Months
• Collaborate with sales teams to qualify client opportunities for pursuit, and manage the opportunities through the pursuit process
• Write the proposal / Statement of Work for the customer
• Present the proposal and work in collaboration with the customer to gain commitment to the engagement
• Capture and share architectural IP at the solution level
I was working with team of 7 member responsible for solving all network problems day by day Troubleshooting customers & solving technical problems for both the company & the customers. Following up customer care call center.
• Cisco networks routing and switching implementation, administration and support.
• Configuring and administrate Cisco router 7200, 3660, 2600, 1700 s
• Configuring and administrate Cisco catalyst 3550.
• Technical Support (Installation and Configuration (LAN/WAN).
• Installing and Troubleshooting Wireless Networks.
• Receive and handle all customer complains arriving via call center.
• Provides support to end users and resolves technical problems.
• Tracks and monitors the problem to insure a timely resolution
• Configuring windows server (2000 &2003) with ISA server.
• Configuring Linux system with squid (cash machine).
• Configuring VOIP devices for customers.
• Familiar with Lucent and 3com technology
• Configuring Routers Cellpipe, Xpeed and Zyxel
• Configuring Dslams Ccom, Dlink and Huawai.
• Installing and configuring Cisco routers 1601 and 1700
• Maintenance of wire networks
• Technical Support (Installation and Configuration (LAN/WAN).
• Receive and handle all customer complains.
• Solving Customers Problems.
• Participate in the Implementation of the company computer network
Maintaining PCs and Network Station on the work site at Maady City Center Project .
• Installing and Configuring Pcs .
• Hardware and software maintenance.
• Troubleshooting network station and fixing its problems.
• Installing and configuring Pcs and Laptop
• Hardware and software maintenance