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Hesham Khater, Technical Sales Support Specialist MEA

Hesham Khater

Technical Sales Support Specialist MEA·Johnson Controls

United Arab Emirates

Bachelor's degree, Electrical And Mechanical Engineering

Work experience

Total years of experience: 17 years, 3 months

Technical Sales Support Specialist MEA

November 2019 - October 2023

Johnson Controls

Dubai, United Arab Emirates

November 2019 - October 2023

• Collaborated with senior executives and channel partners to execute the sales strategy for the region.
• Supported customers across the MEA region to achieve a target of $20M.
• Developed specific sales plans for long and short-term growth.
• Educated channel partner sales team through presentations, seminars, and regular meetings.
• Managed the opportunity pipeline activity through the Company’s CRM.
• Identified and developed potential new business opportunities within aligned accounts.
• Delivered high-level and detailed sales presentations and responded to functional and technical elements of RFIs/RFPs.
• Provided advice and support projects by applying Tyco solutions according to international codes & standards (such as NFPA, UL, FM, EN, VdS).

Company industry:
Mechanical Engineering
Job role:
Sales

Business Development Manager MEA

December 2016 - October 2019

Johnson Controls

Dubai, United Arab Emirates

December 2016 - October 2019

• Led identification, submission, and completion of Brands and vendor approvals with stakeholders like AHJ, Civil Defenses, End users and others.
• Oversaw full sales lifecycle from prospecting clients to closing deals, consistently exceeding revenue targets.
• Developed and managed a new client pipeline, resulting in a significant increase in revenue.
• Utilized a consultative sales approach to sell professional services, influencing key decision-makers.
• Closed complex, lucrative deals with new customers, achieving outstanding levels of client satisfaction.
• Grew engagement, interaction, and reputation throughout multi-platform campaigns.
• Contacted and converted potential customers/End-users to inquiries.
• Generated leads to bring in new client revenue and improve bottom-line profitability.

Company industry:
Manufacturing
Job role:
Sales

Technical Inside Sales Specialist Water Mist ME

January 2015 - November 2016

Johnson Controls

Dubai, United Arab Emirates

January 2015 - November 2016

• Used digital and traditional methods to generate sales leads.
• Supported customers across the ME region to achieve $2M.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Monitored up to date knowledge of products to maximize sales potential.
• Utilized CRM software like Salesforce to maintain detailed contact logs and account records.

Company industry:
Manufacturing
Job role:
Sales

Sales Account Manager

December 2012 - December 2014

General International Technical

Dubai, United Arab Emirates

December 2012 - December 2014

• Sold a diverse portfolio of solutions, including Low Current, CCTV, Access Control, Intrusion Detection, Fire Fighting, Fire Alarm, Integrated Security Solutions, Public Address, and Audio Video.
• Directed sales support staff and facilitated administrative tasks to close deals.
• Built and maintained strong client relationships.
• Led a team of partner managers and account coordinators.

Company industry:
Construction & Building
Job role:
Construction and Building

Technical Service Manager

September 2008 - November 2012

General International Technical

Dubai, United Arab Emirates

September 2008 - November 2012

• Coordinated 6 engineering teams for project installations and commissioning of various systems including Low Current, CCTV, Access Control, Intrusion Detection, Fire Fighting, Fire Alarm, Integrated Security Solutions, Public Address, and Audio Video.
• Prepared and coordinated documentation for component design and application.
• Negotiated contracts with vendors and suppliers to control material costs.
• Oversaw project staff for optimal results.

Company industry:
Construction & Building
Job role:
Construction and Building

Project Engineer

December 2007 - August 2008

Everest Technologies

Dubai, United Arab Emirates

December 2007 - August 2008

• Monitored installation of systems for compliance with drawings and specifications.
• Determined and scheduled priorities as required to progress engineering work.
• Delivered compliance reports to drive process improvement and corrective measures

Company industry:
Construction & Building
Job role:
Construction and Building

Technical Sales Engineer

July 2006 - October 2007

El Nekhely Electronics

Cairo, Egypt

July 2006 - October 2007

• Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
• Managed technical integration, systems engineering, and program management.
• Supported market research, metrics, and risk management.

Company industry:
Electrical Engineering
Job role:
Electrical Engineering

Education

El Obour High Institute for Engineering and Technology-OHIE

June 2006

June 2006

Bachelor's degree, Electrical And Mechanical Engineering

Egypt

GPA (percentage): 67.14%

GPA (percentage): 67.14%

Bachelor of Electrical Engineering, Department of Communications & Electronics

Skills

Presentations
Expert
Presentations
Expert
Bid Analysis
Expert
Bid Analysis
Expert
Technical Sales
Expert
Technical Sales
Expert
Developments
Expert
Developments
Expert
Regional Managers
Expert
Regional Managers
Expert
persentation
Expert
persentation
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Self-Motivation
Expert
Self-Motivation
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Relationship Management
Expert
Relationship Management
Expert

Languages

Arabic

Native Speaker

Hobbies and interests

Reading