Managing Director Middle East
KKT-Chillers Medical Cooling Systems
مجموع سنوات الخبرة :20 years, 9 أشهر
• Develop and execute a strategic sales plan to penetrate the Middle East market and achieve sales targets.
• Identify market trends, customer needs, and competitive landscape to inform business strategies and opportunities.
• Provide strong leadership to the sales team, setting clear objectives and guiding them to achieve individual and team targets.
• Identify new business opportunities, target potential customers, and establish strategic partnerships to expand the company's customer base.
• Develop and nurture long-term relationships with key clients, ensuring high customer satisfaction and repeat business.
• Lead negotiations and contract discussions with customers, ensuring favourable terms and conditions.
• Manage the sales team, providing guidance, coaching, and performance feedback to maximise their potential and drive results.
• Implement effective sales processes and performance metrics to monitor individual and team performance and drive continuous improvement.
• Setting the annual budgeting plan and P/L for the Middle East Area
• Develop sales forecasts, budgets, and business plans, regularly reviewing and adjusting strategies to meet changing market conditions.
Achievements:
• Created the KKT-Middle East in the RAs Al-Khaima Free Zone Area (Dec-2021)
• Strength and Upgrade the business relationships with the OEM existed Partners: General Electric, Siemens and Philips
• Created a new partnerships with new OEM Partners: Canon, United Imaging and Hitachi
• increase and enlarge the network od distribution in the Middle Est area from 7 agencies to 34 agency
• increased the brand awareness and became specified in the important projects in the Middle East
• reaching 55% of the market share in 2023
Directly responsible for overall profitability, sales and service for this large division which generate more than $ 100 million annually in the sales revenues.
Define and implement long and short-term objectives; oversee and control all daily operations, policy implementation, advertising/ promotions and strategic direction.
Set and administer budgets; initiate cost controls and ensure profitability.
Recruit, hire and motivate a staff of 85 including key management and support personnel for sales, marketing, finance, administration and service; evaluate overall and individual performance, and devices and implement proactive management training process.
Establish departmental goals with management teams, which are based on exceeding the expectations of customers through continuous improving products and services.
Provide an environment of mutual trust, respect and demand the highest ethical standards from the staff and management.
Leverage years of operational leadership success to drive sales and profits. In-charge of all operations for 4 offices based in the Middle East (UAE, KSA, Qatar, Iran, Egypt, GCC Countries), including sales, marketing, client acquisition, PR, CSR, Importation & Exportation and business development as well as P&L and staffing; Institute policies and procedures; Provide strategic and operational oversight to all projects/engagements.
Identify and develop new business opportunities, seek new & expanded services for existing clients, orchestrate operational initiatives to create new and innovative revenue-generating opportunities.
Scale down base operations by slashing costs and improving productivity and efficiency across the board. Identify gaps and introduce new solution-selling techniques.
Track record of measurable results - improving operations, building strong business relationships and driving profitable growth in intensely competitive markets
Comprehensive experience directing operations through strategic planning and effective management of staff & budgets
Expertise in new business development combined with effectiveness in high-profile operational roles, making high-stakes decisions and overcoming complex challenges
Formulate, develop and implement strategic plans as well as objectives ensuring compliance with organizational strategies
Work collaboratively & proactively with all departments in enhancing operational improvement and bringing change in practices for better communication, productivity, efficiency, costs and attain better service
Ensure execution and completion of all tasks assigned to the team within time frames and strict adherence to quality
Develop existing & prospective relationships with customers to offer innovative opportunities for business growth and survival in the market
Manage & monitor client satisfaction and recommend appropriate strategies and operational initiatives to continuously enhance client satisfaction
Make & Move Business Productivity and Lean Six Sigma (LSS) agenda, including development of the Operating Regional Business Pipeline to ensure delivery of the Annual Operating Plan (AOP), and Year On Year (YOY) Business targets across the Middle East Area
Ensure execution and completion of all tasks assigned to the team within time frames and strict adherence to quality
•Develop existing & prospective relationships with customers to offer innovative opportunities for business growth and survival in the market
•Manage & monitor client satisfaction and recommend appropriate strategies and operational initiatives to continuously enhance client satisfaction
•Make & Move Business Productivity and Lean Six Sigma (LSS) agenda, including development of the Operating Regional Business Pipeline to ensure delivery of the Annual Operating Plan (AOP), and Year On Year (YOY) Business targets across the Middle East Area
Achievements:
•Year 2012: recovering the drop in the sales and reaching the sales target
•Year 2013:
•Credit of creating new departments in the company and setting complete individual plans for each country in the Middle East
•Successfully upgraded performance of the employees through effective leadership and mentoring
•Rebuild and strength back again the relations with the old customer and distributers
•Increasing the sales by 40% comparing to 2012
•Year 2014:
•Creating two new representative offices in Egypt and Saudi Arabia
•Develop and create the required teams in Saudi and Egypt
•Increase the network of distribution all over the Middle East area
•Reaching above the sales target by 15%
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