HRDirector
AL Hamra Hotel
Total years of experience :6 years, 11 Months
Proper management of all the annual leave request forms, received from the staff during the month, verifying their leave balance from the system, getting necessary approvals from the authorized personnel.
•Submitting all the forms (annual, sick leave, Account no., change status, End of service etc.) to Finance along with the Payroll report.
•Proper management of all the documents (warning, appreciation, joining, termination, bank clearance certificates etc...)And properly updating personnel files for employees.
•Responsible to update head count and maintaining company staff information list on a monthly basis.
•Tracking Probation Period & Preparation of Employee’s Contracts and provide reports to the Management.
•Employee Letters (Congratulations, Experience, Salary Certificates etc.)
•Create and assign employee numbers and entering information on HR File System.
•Disciplinary Actions by issuing warnings or any other actions.
•Initiate all relevant personnel forms related to employee change of status, increment and internal promotions memos for Company.
•Liaise with the line manager to complete On-Boarding application forms and obtain necessaries.
•Update HR file / System with all employee changes and all kind of documents and information’s.
•Initiate all employees’ exit formalities and ensure all documents are completed and approved before processing to payroll.
•Employee Business Trip and calculation for the trip.
•Books air tickets liaises with department employees and accommodation manager.
•Assists in monitoring attendance tracking for employees in cooperation with the departmental administrators.
•Monitors the efficiency of staff benefits, like staff accommodation, staff restaurant staff transport, incentive payments & uniforms.
•Develops and implements employee recognition schemes together with Director of HR.
•Create a report about staff nationally monthly and Coast Center for each Department or Showroom.
•Create all the new files for all the new hiring.
•Manage all the notifications of Payroll Monthly.
•Create payroll forms ( Termination letters, Leaves, Timesheets, Leave resumption, Employee increment &promotion, Bank declaration, Salary advance)
•Actions requests for internal and external transfers
•Assists in reviewing departmental job descriptions on an annual basis.
•Contributes to the continuous improvement of the departmental services and ensures personnel procedures are updated on a regular basis.
Delegating tasks
•Develop and continuously enhance customer service policies and procedures across all customer touch points
•Establish and ensure a consistent customer experience across all customer service touch points, maximize customer satisfaction and swift complaint resolution
•Establishing customer service performance metrics; monitor and analyze results; and take corrective action when required
•Establish effective escalation criteria and procedures and ensure proper implementation
•Define system requirements for optimal customer service including enquiry/ complaint logging, communication with other functions, communication with customer, and resolution mechanisms
•Review and evaluate performance, address performance gaps and take corrective action as needed, to ensure team-members are delivering on operational goals
•Monitoring the team’s performance
•Assisting the team by performing the tasks with them
•Helping with training and development
•Completing paper work ( from both staff and customers )
•Handling to hire new staff
•Reporting to senior management / personal when required
•Scheduling Customer Service shifts
•Prepare monthly reports on all employee related activities and issues arising during the month to the HR Manager perform any other tasks as directed by the HR Manager.