Hesham Mohamed

An ERP Support Specialist,   provide business and technical support in the area of ERP on behalf of the company for a government agency
as follows:


- Lead ERP projects such as platform installations, upgrades and migrations.

- Analyze and troubleshoot ERP issues reported by end users.

- Manage ERP incidents and change requests.

- Work with ERP users and managers to determine appropriate system configuration and setup.

- Assign appropriate system access to users at different levels throughout the organization.

- Work with end users on all functional modules to document business requirements for upgrades and enhancements.

- Design, develop and maintain automated workflow processes.

- Test new releases of ERP before implementing in a production environment.

- Provide training and user manuals to end users.

- Implement integration between ERP and other systems.

- Ensure ERP meets business requirements and goals and fulfills user requirements.

- Ensure that external/internal regulations and policies governing data management are met, including regulations concerning security, audit, and privacy.

An Oracle Developer, develop new applications for Diagnostics and laboratories using oracle 10g and oracle 6i as follows:

- Analyze and Determine project Requirements.
- Design and create database schema and its objects.
- Develop forms and reports using oracle 6i , 10g and crystal Report.
- Developing PL/SQL codes and scripts that support the business requirements.
- Integration between oracle application and other third-party applications.
- Prepare application documentations.
- Perform UAT (User Acceptance Testing) with system's users.
-Supporting and solving technical problems of customers from application and database side.

Key Project
Develop new system for Diagnostics and Laboratories.

An Operation’s Developer Specialist providing support to a third party company that provides a smart cards payment processing services from most global payments technology networks (Visa, MasterCard, AMEX, Diners Club, and CUP) to banks as follows:

- Creating and modifying reports (Crystal Reports, Row Data Files) according to customers’ requirements.
- Developing PL/SQL codes and scripts that support the business requirements.
- Analyzing bottle necks of reports and make optimization in order to enhance performance.
- Supporting and solving technical and business problems of customers from application and database side.
- Banks setup in CMS(Card Management System) for different payment systems (Visa, MasterCard, AMEX, Diners Club, and China UnionPay) products including credit, debit, and prepaid in issuer and acquirer sides.
- Administration of back office application CMS (Card Management System).
- Testing integration files between different Systems in CMS using XML or interface files.
- Administrate and support Mobile Banking.
- Migrate banks’ Data from various applications to our CMS.
- Generate banks’ statement and send them to banks’ clients.
- Testing new upgrades provided by vendor and reporting to management.
- Perform UAT (User Acceptance Testing) with Banks’ operators to provide them knowledge of CMS.
- Reporting and following up technical and functional cases with vendors.
- Following up and supporting live cases with clients, using trouble ticket application (JIRA).
- Prepare application documentation and training materials.

An Oracle Developer, develop new applications and new reports using oracle 10g and oracle 6i as follows:

Design ERD and create application Database.
Develop new applications and modify the existing application using Oracle Forms 10g and 6i.
Create and modify reports using Oracle Report Builder 10g and 6i.
Support technical issues for existing application.
Support application users on-site or remotely.

An Oracle developer, support “Officer Affairs” system as follows:


Develop new forms and modify existing using oracle forms.
Create new reports using oracle report builder.
Support technical issues for existing application.