Technical Support Engineer
Talaat Moustafa Group Holding
Total years of experience :12 years, 7 Months
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Ensure network security and connectivity
• Resolve problems reported by end user
• Set up user accounts, permissions and passwords
• support other computer either onsite over phone or remotely
• Monitoring network performance and communications links
• Monitoring System and Pc’s security.
• Enhance workflow and improve employees satisfaction
• Protect the company data.
• Secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use
• Plans, designs, documents, and implements of various systems to include desktop PC’s, network work equipment, and software applications.
• Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
• installing and configuring computer hardware operating systems and applications
• monitoring and maintaining computer systems and networks;talking staff or clients through a
series of actions, either face to face or over the telephone to help set up systems or resolve issues
• troubleshooting system and network problems and diagnosing and solving hardware or software faults
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications
• setting up new users accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs; working continuously on a task until completion or referral to third parties, if appropriate
• rapidly establishing a good working relationship with users and other professionals, e.g. software developers
• testing and evaluating new technology
• conducting electrical safety checks on computer equipment
• Install CCTV and IP Cam and set the configuration of DVR
• Day to day operational activities of help-desk support, network administration, and systems
• Support end-users with IT-related problems in a responsive and service oriented manner.
• Setup, management, and maintenance of IT-related equipment.
• Monitor backup jobs and ensure high level of completion success rate.
• Manage time and projects effectively.
• Help put processes in place to maintain a stable network environment.
• Assist the IT director with project work to grow the technology infrastructure of the organization.
• Assist with the troubleshooting, installation, and implementation of systems.
• Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
• Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
• Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.
• Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
• Sale Of Credit cards
• How to market and generate new customers
• Follow up customers and solve their problems.
System administrator
network adminstrator