Front Desk Agent
Dubai Media City
مجموع سنوات الخبرة :5 years, 6 أشهر
Arjaan by Rotana
guest in polite, friendly and helpful manner.
•Taking payment from guest in the form of cash or credit card.
•Answering telephone inquires promptly and professionally and transferring call on.
•Being a point of contact for guests should they have any queries.
•Operating switch board and directing call appropriately.
•Feeling with and resolving customer complaints.
•Keeping up to date on all products, services, pricing and promotional offers.
•Maximise sales revenues through up selling and marketing programmes.
ACHIEVEMENTS:
•Successfully exceeded my managers expectations.
•Create a loyal customer base for the Branch.
•Successfully dealt with customers of diversified nationalities and cultures by synergizing my Interpersonal, Communication, Selling skills and Leadership qualities.