Personnel Officer
IMCO Engineering & Construction Company
مجموع سنوات الخبرة :13 years, 2 أشهر
- Issuing Civil Id For The New Joiners and renew the current civil id after renewal residency
-Traffic Department :
prepare the related documents for renewal or issuing driving licenses under projects requirement
- transactions for passports related to transfer for the new passports pages, edit and update the information in passports by immigration side of the country
- receive and communicate with all departments and sections of the organization request, inquires, emails and telephones about the labors and other staff for helping in process of passports, residency, civil id, driving license, bank account
-interact with internal customers and external customers of company for stamping the residency, endorse the passports outside company, issuing medical cards and letters for specific area of government .
- deal with the process for new joiners to company oversea hire, local hire and people that terminated or resigned that they will transfer to other institution
Handling customer inquires and requests under hospitality scheme
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Thank guests with genuine appreciation and provide a fond farewell
address guests service needs in a professional, positive, and timely manner
actively listen and respond positively to guest questions, concerns and requests using brand or property specific process
Data Entry For all personnel about average time for production in industry
Data entry for schedule considering the time of enter and exit the company
classify people related to contract acceptance between two parties and labor law
Make an schedule for salaries every month for fixed and variable salaries
calculating the motives in half of the month for all the employees based upon target and evaluation of every employee and worker
Gathering Information to the employer which is relates as medium that guide companies that make a contract to recognize their market-share among competitors and through respondents
i worked there under three categories which is : door to door, mystery shoppers and customer services agent
Receiving daily reports about deposits of personal accounts
receiving daily reports considering currencies exchanges rate
deals with new current and saving accounts applications
receiving and issuing cheques
Human Resources Project