Hesham Soliman

As a Customer Service Executive Intelcia from March 2021 to December 2024, I handled a variety of customer
inquiries, from technical issues to product concerns. I used my technical skills with CRM tools and troubleshooting systems
to provide efcient resolutions. A key part of my role was managing different types of clients, often under pressure, while
maintaining a positive experience. I worked to understand their concerns, provide tailored solutions, and keep communication
clear and empathetic. These efforts helped me consistently improve customer satisfaction and contribute to positive
feedback.

In my role as a Customer Service Executive at Intelcia Egypt, I effectively managed complex customer interactions, ensured client satisfaction, and consistently achieved positive feedback by leveraging CRM tools and delivering empathetic support. Additionally, my internships in auditing, tax, and petroleum refining have provided me with technical and analytical insights that further enhance my capabilities.

During my internship Amreya Petroleum Refning Company (A.P.R.C.) from I gained hands-on
experience in the operations of the petroleum refning industry. I assisted in monitoring and analyzing production processes,
supporting the team in ensuring efciency and adherence to safety standards. I also helped with preparing reports on
production data, managing inventory, and maintaining records. This internship provided me with valuable insights into the
technical aspects of the industry and helped me develop skills in data analysis, problem-solving, and teamwork.

During internship I
gained practical experience in auditing and tax-related tasks. I assisted the team in preparing fnancial reports, conducting
audits, and analyzing clients fnancial statements. I also helped with tax compliance and advisory services by gathering
necessary data and supporting the preparation of tax returns. This internship provided me with a strong understanding of
accounting principles, tax regulations, and audit procedures, while enhancing my attention to detail, teamwork, and
communication skills.

During my internship Faisal Islamic Bank I gained hands-on experience in various aspects of
banking. I assisted with daily operations, including managing customer accounts, processing transactions, and ensuring
compliance bank procedures. I also supported data entry and record-keeping tasks, while helping customers with
inquiries and banking needs. internship gave valuable insights into Islamic banking and strengthened in detail, communication, and customer service.