Security Product Manager - RSA
Redington Gulf
Total years of experience :18 years, 0 Months
Manage Information Security products in Saudi and Africa. Recruiting partners, conversing information about reward, incentives and other benefits. Training and mentoring partners on portal administration, communicating several updates and ensuring the attainment of required skill matrix to amplify the sales and maintain high quality of work. Handling sales, business development, channels management activities and processes. Develop business plans and working on channels development for RSA Authentication and Security Management Products.
Products include: RSA SecurID for Two-Factor Authentication, RSA DLP, RSA Security Analytics (NextGen SIEM, Network Forensics and Monitoring), RSA Archer (eGRC and GRC), RSA enVision (SIEM), RSA IPV - Identify Protection and Verification for Web Fraud Detection and Prevention, RSA ECAT and RSA SilverTail.
Identifying primary thrust areas of business based on market research and competitor analysis. Designing and implementing channel strategies, executing marketing and business development measures to optimize sales, volume distribution and customer service. • Creating new channels for alternative trades and provided high-end sales, enterprise marketing and business/channel development solutions to several vendors/clients. • • Developing cordial business relationship with product sales managers, divisional managers, general managers and vendors to develop and execute foolproof channel solutions. • Establishing new customers, follow up growth of existing customers through excellent service, advising customers on new/current product features and benefits, thereby seeking and monitoring feedback to continually improve customer experience.
• Keeping close tabs on market dynamics and competitor activities, performing feasibility studies and recommending
improvements to the higher management on increasing revenue growth.
1
Dubai, UAE Email: hesham.
Mobile: +971 55 62 77 197 - +966 50 73 999 56
Softline International, Cairo, Egypt Oct 2009 - April 2012
Enterprise Senior Sales Account Manager / Head of SMB Division
Played a pivotal role in achieving 38% of the company annual target for the year 2010 - 2011.
Joined as Senior Sales Account Manager, charted an impressive growth curve through exceptional performance to merit
promotion to Head of SMB Sales Division.
Accredited with employee of the month award for august 2010.
Received best achiever award amongst all international offices in the year 2010.
Procured sales for the following vendors Kaspersky - Microsoft - Autodesk - IBM - Citrix - VMware - Symantec - HP -
ESET - Adobe
Key Responsibilities:
• Managed and expanded sales quota, pre-sales and accounts in a widespread segment for entire business area as per organizational goals/strategies.
• Projected monthly targets, preparing action plans/ schedules and formulating initiatives for achieving the targets and provided requisite reports to the upper management in order to keep them abreast of all sales initiatives.
• Conducted customer satisfaction survey and evaluated customer feedback to suggest modifications and incorporating the same in business strategy, thus effecting high levels of sales and achievement of organizational
objectives.
• Maintained close relations with customers, assured prompt attendance to complaints, effecting process
modifications as per feedback, and soliciting referrals through superior customer management.
• Organized, assigned and evaluated all accounting sales procedure to ensure transactions are efficient, effective,
accurate and complete.
• Analyzed customer needs to comprehend applicability of company products, creating a vision of applying
company products to match needs, formulated a proposal representing the company vision.
• Researched current market scenario, conducted competitive analysis, captured new business opportunities,
analyzed, prepared forecast reports and submitting the same to the sales director for further decision making.
• Planned vendor promotion in Softline company thereby training new employees with Microsoft products and licenses for handling all partnership level requirements.
• Dissected software and hardware needs as per the organization requirements as well as provided technical
advice to the customers on all aspects of installation and use of computer system and network.
• Recognized new business through networking, follow-up calls, cold-calling for products and services, generated
new leads and arranged meetings for the same.
• Imparted sales training to staff, sharing technical information and provide guidance to achieve established
targets.
• Delivered exceptional customer service by proactively building customer relations, assured first call resolution to all customer complaints.
• Assisted in accounting, manufacturing, other specialist areas, networking with customers and promoting
products.
• Identified primary thrust areas of business based on market surveys and analysis, designing and implementing
strategic business development measures in order to optimize sales, volume distribution and customer service.
Future Systems, Cairo, Egypt June 2006 - Sep 2009
Partners Account Manager
Key Responsibilities: • Recruiting partners, conversing information about reward, incentives and other benefits. Training and mentoring
partners on portal administration, communicating several updates and ensuring the attainment of required skill
matrix to amplify the sales and maintain high quality of work
• Developed new business through networking, follow up calls and cold calling to generate awareness of products and services.
• Created and developed new business clients as well as sustaining existing customer base, converting leads into business for the organization and ensuring renewals to surpass targets.
• Delivered exceptional customer service by proactively building customer relations inclusive of helpline, offering
advice and solutions to all customer complaints.
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Dubai, UAE Email: hesham.talaat@live.com
Mobile: +971 55 62 77 197 - +966 50 73 999 56
Delta Academy for Science & Information Technology, Egypt June 2005 Bachelor's degree in Management Information System Other Trainings & Certificates: • RSA Certified Sales Associate for Security Management • RSA Certified Sales Associate for Authentication • Sales Specialist of Kaspersky Lab Corporate Solutions • Symantec Sales Expert • Microsoft Certified Professional (MCP) o Designing & Providing MS Volume Licensing Solutions to Small & Medium Organizations. o Designing & Providing MS Volume Licensing Solutions to Large Organizations.
