Team Leader Assistant Technical Support - Core Systems
Juhayna Food Industries
مجموع سنوات الخبرة :15 years, 5 أشهر
Support POWER/pSeries Servers including creating new LPARs, Installation/Upgrades, Performance monitoring, Analysis & Tuning, CPU sharing, and user environment management.
Configure and manage power7 servers using HMC and IVM.
Management of Dual VIOS Servers.
Manage IBM POWER Servers like 740/720/710.
Manage DS8100, XIV, DS4800 and storwize v3700 storages and Brocade SAN switches
including Zoning, LUNs and hosts creation, and LUNs mapping.
Managing IBM PowerVM and LiveMobility using HMCs.
Migration/Consolidation of AIX Systems in a Physical and Virtualized Environment.
Testing of Disaster Recovery Environment quarterly.
Business continuity planning.
System Hardening and Implementation of Audit Recommendations.
Technical support and general troubleshooting.
24 X 7 On Call for Operations and Production Support.
Network Failover and aggregation configuration.
Installation, Configuration and Management of TSM for backups automation.
Write bash and Korn shell scripts to meet company's policies and requirements.
Configuring clusters using HACMP.
Managing 4 nodes clusters on MAIN/DR sites using HACMP XD.
Projects:
Implementing flash copy manager (FCM) to juhayna landscape “MAIN/DR” sites for DB2 and SAP which decreased DB2 backup time from 4 Hours “TSM” to 3 Minutes “FCM”
Installation and Configuration of IBM hardware to serve a fully automated high bay warehouse
Hardware Used
2 Power720 Servers
IBM Storwize V3700
2 Brocade IBM SAN Switches
Tape Library TS3100
Install software, apply patches, manage file systems, monitor performance and troubleshoot alerts from open source and locally developed monitoring tools.
Configure and manage power7 servers using HMC.
Install AIX 6.1 on DLPAR and upgrade to AIX 7.1
Install software bundles and filesets
Perform file system management such as change characteristics of a file system and increasing or decreasing file system
Configure and test TCP/IP for Ethernet services.
System failure analysis and recovery; insuring the consistency and integrity of file systems.
Business continuity planning.
Hardware/software configuration and management
Technical support and general troubleshooting
Support servers in a 24x7 data center.
Monitoring hardware issues using BMC chip-set in IBM x series ( X3850 M2, X3950 M2, X3650 M4, etc)
Create backup schedules and troubleshoot backup failure using TSM
Manage physical and logical devices including add/change/delete volume groups, logical volumes and physical volumes
Write bash and Korn shell scripts to meet company's policies and requirements
Creating custom scripts for nagios to monitor specfic services such as apache and nginx workers, bandwith and CPU utilization.
Server Installation.
Apply security polices.
Server Update.
Monitor system performance.
Create file systems.
Install software and packages.
Create a backup and recovery policy.
Monitor network communication.
System Update
User administration (setup and maintaining account).
Maintaining system.
Server installation and administration.
Performance Tunning.
Monitor system performance.
Create file systems.
Install software and packages.
Create a backup and recovery policy.
Monitor network communication.
System Update.
Implement the policies for the use of the computer system and network.
Setup security policies for users.
To ensure the punctuality and regular attendance of the staff.
To appraise the performance of the Branch staff in a timely and fair manner and
ensure safekeeping of the filled Appraisal forms
To ensure that the branch assets are in a proper condition.
To check all incoming mails.
To deal with the appropriate authorities on all matters.
To ensure timely submission of various periodical reports.
To allocate staff responsibilities for efficient and effective implementation.
To maintain cordial relation and discipline amongst the staff.
Employment Process.
Contracts.
Employee Evaluation Coordination.
Personnel Policies Oversight.
Policy and Procedure Manuals.
Staff Development.
Worker's Compensation and penalties.
Maintain employees' payroll.
Activities include: Business English communication, Advanced English for IT, Advanced Interpersonal Communication, Effective Presentation, Time Management, Stress Management, Knowledge Base, Project Management, MS project Management 2007, CompTIA A+ Essentials, CompTIA Network+, Network Security and Firewalls, Linux LPIC-1, Linux LPIC-2, Linux LPIC-3, Linux LPI 302 Mixed Environment, LPI 303 Security