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Hesham Khaled Nassar, Customer Success Manager

Hesham Khaled Nassar

Customer Success Manager·Bnsights

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 11 years, 4 months

Customer Success Manager

October 2019 - Present

Bnsights

Dubai, United Arab Emirates

October 2019 - Present

Help customers receive value quickly by managing product implementation and onboarding.

Drive close collaboration with the implementation partner during the launch phase to facilitate successful handover to support.

Manage product expectations and development, working with our engineering team to distill client requests and turn them into technology features and operational improvement s to provide exceptional service to our clients.

Facilitate access to product and functional expertise for particular topic areas via Empowerment Sessions, pieces of training, and best practices.

Promote best practices and new ways for clients to leverage our platform and solutions — growing client usage and enabling customer success.

Company industry:
Software Development
Job role:
Information Technology

Software Engineer II

January 2019 - September 2019

Dell EMC

Cairo, Egypt

January 2019 - September 2019

LiveOptics Product Development
Design and Develop Software Solutions Using .NET Technologies
Handling Product Design and Architecture Documents

Company industry:
IT Services
Job role:
Information Technology

Presales Engineer

May 2018 - December 2018

ITWORX

Cairo, Egypt

May 2018 - December 2018

Manage & Setup Demo Environments
Handling Demos & POCs
Write Technical Proposals
Customer Relationship Management

Company industry:
IT Services
Job role:
Information Technology

Senior Software Engineer

January 2018 - April 2018

ITWORX

Cairo, Egypt

January 2018 - April 2018

Develop Business Applications using .NET Technologies
Deploy Solutions
Handling POCs
Handling Design Documents & Deployment Guides
Manage Software Delivery Packages

Company industry:
IT Services
Job role:
Information Technology

Software Engineer

May 2017 - January 2018

ITWORX

Cairo, Egypt

May 2017 - January 2018

Develop Business Applications using .NET Technologies
Handling Design Documents & Deployment Guides

Company industry:
Software Development
Job role:
Information Technology

Software Developer

July 2015 - April 2017

Bnsights

Cairo, Egypt

July 2015 - April 2017

- Develop Software Applications using .NET Technologies.
- Handling PreSales Demos
- Design Application Scenarios
- Participate in Documentations
- Customer Training

Company industry:
Software Development
Job role:
Information Technology

Trainee

September 2013 - January 2014

OMS

Cairo, Egypt

September 2013 - January 2014

Learning SharePoint Development
Participate in real Projects

Company industry:
Software Development
Job role:
Other

Education

El-Shorouk Academy

June 2013

June 2013

Bachelor's degree, Computer Science

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Bachelor of Computer Science, El-Shorouk Academy (SH.A), Cairo, Egypt, 2013 Accumulative Grade: Very good Graduation Project Introduction Smart Attendance System (SAS) is a web-based application that has been developed to simplify attendance recorded system by using Smart Card technology. The system has been developed using JAVA programming languages and ORACLE for database support Idea Building smart attendance system web application based on a smart card which will have three main modules for proper functioning Tools Used Oracle XE Database Enterprise Architect, Visual Paradigm, Edraw Max NetBeans and Oracle JDeveloper IDE Grade: Excellent

Skills

Microsoft SQL Server
Expert
Microsoft SQL Server
Expert
HTML + CSS
Expert
HTML + CSS
Expert
ASP.NET MVC
Expert
ASP.NET MVC
Expert
ASP.NET
Expert
ASP.NET
Expert
C#
Expert
C#
Expert
ASP.NET
Intermediate
ASP.NET
Intermediate
C#
Intermediate
C#
Intermediate
DATABASE
Beginner
DATABASE
Beginner
HTML
Intermediate
HTML
Intermediate
ASP.NET MVC
Intermediate
ASP.NET MVC
Intermediate
JavaScript
Intermediate
JavaScript
Intermediate
CSS
Intermediate
CSS
Intermediate
jQuery
Beginner
jQuery
Beginner
MS SQL Server
Intermediate
MS SQL Server
Intermediate
Sitecore
Beginner
Sitecore
Beginner
Microsoft SQL Server
Expert
Microsoft SQL Server
Expert
HTML + CSS
Expert
HTML + CSS
Expert

Languages

Arabic
Expert
English
Expert

Memberships

Student Union, Cultural Committee, El-Shorouk Academy

Member

October 2012

Training and Certifications

Training
Essential C#
Information System Institute
Jan 2011

Hobbies

  • Swimming
  • Reading
    Technology and Novel