Training Officer
Human Resources Department
Total years of experience :0 years, 0 Months
Highlights of Expertise: • Primarily responsible for executing and implementing all categories of training courses, assisting employees with needed skills, knowledge and attitudes to perform their job functions up to the quality service standards set for the organization • Assist and deputize for HR Manager- training staff and performing training sessions • Coordinate TNA nominations for in house training • Handle and supervise matters related to in-house, IBS, local, external, OJT and field training • Highly astute, energetic and team spirited professional with exemplary record of achievement and demonstrated success in training staff and providing guidance in training • Keen communicator with ability to relate with staff across all hierarchical levels, liaising with various organizations and forging strong relationships • Recognized for outstanding personnel leadership and decision making skills, inspiring team to deliver time bound results • Handle HR team to perform their job functions up to the quality service standard set for the organization PROFESSIONAL EXPERIENCE Commercial Bank of Kuwait • HR Training Officer (2014 - till date) • HR Acting Manager (2014 - till date) • HR Assistant Training Officer ( 2012 - 2014) • HR Training Supervisor ( 2010 - 2012) • HR Training Coordinator ( 2006 - 2010) • Retail Banking Division ( 2001 - 2006) Highlights of HR Training Officer: • Supervise all matters related to New Recruit Developing Program (NRDP) including sessions and 400 training hrs • Ensure all training records are updated in database and conduct training ( internal and external budgets) • Forged extensive network of HR development programs, implementation of those programs in training courses • Conduct HR plan and strategize yearly budget for different courses • Submit action plans and reports for upper management Highlights as Acting Training Manager (Absence of manager): • Conduct the annual training need analysis (TNA) process and analyze end results • Develop the annual in-house training plan in accordance to TNA process results • Act as liaison between CBK and Institute of Banking Studies and represent the bank in IBS programs • Design CBK specific training topics and coordinate with various CBK operation areas • Handled HR projects and provided team guidance for all training programs • Prepare a Succession Plan-Identifying high potential staff and evaluating and honoring their skills and prepare them for higher programs Highlights of HR Assistant Training Officer: • Assistant manager in completion of employees individual development plans • Developed and implemented custom training packages such as; presentations, handouts, manuals and other resources materials • Delegate tasks to staff oversee completion of tasks and evaluate job performance • Train, schedule, supervise and coach presenters and follow-up on end results • Maintain in house ( internal and external) training courses • Maintain all files to pertain training contracts and course quotations such as, registration list, payments, cost revenue and invoices Highlights of HR Training Supervisor: • Job tasks similar to the HR Assistant Training Officer • Assistant manager- Training courses and programs • Coordinate all in house courses such as: IBS, local, external, OJT, and field training • Job tasks similar to the HR Assistant Training Officer Highlights of HR Coordinator: • Handle logistical and administrative matters • Prepare HR budgets and petty cash • Handle course and trainee evaluations, along relevant statistical analysis • Conduct openings for training events as assigned • Work with team in training functions Highlights of Retail Banking (Customer Service): • Promote bank services to VIP clients • Maintain target to sell products and loans for VIP clients
2001 - 2006 Retail Banking Division Teller Cashing checks, accepting deposits, withdrawals, utility bills and charge cards Processed necessary paperwork for certificates of deposit, and sell travelers' checks Customer Service Representative Responsible for ensuring that customers (individuals or companies) receive an adequate level of service such as: completion of purchases etc.. Main goal was to establish and maintain good customer service and satisfy the customers with all there needs Personal Banker Dealt with more complicated questions and problem solving with VIP clients Main target to sell news products and loans; Basically promoting bank services
1999 - 2001 College of Business Studies Kuwait Diploma in Banking (Honors list)
1998 - 1999 Orange County High USA High School Diploma (American Curriculum)
1996 - 1997 New English School Kuwait 4 IGCSE (British Curriculum)