HR Officer
Gulf Insurance Group
Total years of experience :14 years, 1 Months
• Adept at conducting job analyses, developing job descriptions, and creating targeted recruitment strategies to attract qualified candidates. Proven success in sourcing candidates through diverse channels and managing the entire recruitment lifecycle.
• Skilled in conducting thorough interviews, both in-person and virtually, to assess candidates' skills, cultural fit, and potential contributions to the organization. Experienced in coordinating and facilitating selection processes.
• Establish and maintain positive relationships with hiring managers, team members, external agencies, and educational institutions to enhance the talent acquisition process and build a robust talent pipeline.
• Proficient in utilizing applicant tracking systems (ATS) and other HR software to manage candidate databases, generate recruitment metrics, and provide insights for continuous process improvement.
• Contribute to the development and enhancement of the organization's employer brand, promoting a positive image to attract and retain top talent.
• Stay abreast of industry trends, best practices, and emerging technologies in recruitment to bring innovative and effective strategies to the hiring process.
• Develop and execute targeted talent acquisition strategies aligned with the organization's objectives.
• Proven success in building and nurturing a talent pipeline for current and future staffing needs.
• Conduct thorough candidate assessments, including interviews, skills evaluations, and cultural fit evaluations.
• Experience in utilizing assessment tools and methodologies to ensure candidate suitability.
• Handling the whole process and participation in the Recruitment Open Day & Job Fair events
• Candidates HR analysis reports and presentations
• Overseas hiring process from A-Z
• Responsible for processing formalities related to staff training.
• Responsible development and translation of HR policies and procedures, staff handbook, etc.
Special Projects:
• HR System Implementation
• Launched 2 Hubs in Egypt serving Kuwait Office along with creating their salary, rewards, bonus, benefits, overtime, evaluation and recruitment guidelines and process.
• Created an online portal for candidates (QR-code)
• To train our clients to get them familiar with the system's products and services.
• To handle (Assisted/Verified Assisted services) as per the task list.
• To follow up with clients and confirm their satisfaction on the short listed CVs.
• Ensure user understands benefits of using website tools and basic functions.
• To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (RENEWALS).
• To motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS).
• To obtain Testimonials from clients on the benefits of Bayt.com services.
• To promote positive client experiences on Bayt.com.
• To continuously conduct market research on customers’ needs and share it with department heads in order to improve Bayt.com offerings.
• Report to designated consultants on client’s status and to the Area or Country Manager on sales and operational matters.
• Post and activate job posting as per the client’s requirement. Ensure continuous follow up with the client to make sure posting credits are utilized.
• Carry out other sales and operational activities as requested by the management.
Designing and implementing overall recruiting strategy
Consulting with managers to discover staff requirements and specific job objectives
Writing and posting job descriptions on career websites, newspapers and universities boards
Source candidates by using databases and social media
Evaluate and screen resumes and cover letters
Use recruiting tools like tests and assignments to assess candidates’ skills
Conduct phone, Skype and/or in-person interviews
Provide a shortlist of qualified candidates to hiring managers
Help the hiring team with recruiting methods and interview questions
Contact new employees and prepare onboarding sessions
Prepare new hire paperwork ensuring legislation requirements are met
Maintain a complete record of interviews and new hires
Stay up-to-date with current recruiting methods
Attend job fairs and careers events
HR Generalist:
Maintains the work structure by updating job requirements and job descriptions for all positions.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees.
Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
Operations Manager:
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Determines applicant requirements by studying job description and job qualifications.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Supervising new comers and assisting them on their calls.
Responsible for the tasks for the new agents and their reports.
Taking escalations and resolving issues of new agents.
Reporting the evaluation sheets to the team leaders and accounts managers.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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