Heyam Almakki

• Managed sales and negotiations to drive revenue growth and achieve targets.
• Utilized rental software (e.g., RentWorks, FleetMaster) to manage fleet operations.
• Implemented up-selling and promotion strategies to increase revenue.
• Fostered strong customer relationships through effective Customer Relationship
Management (CRM).

• Directed all business operations, including inventory and cost control.
• Ensured high standards of food safety and hygiene compliance.
• Developed menu plans and pricing strategies to optimize profitability.
• Provided leadership and training to staff to ensure excellent customer service.

ticketing and marketing

• Developed and implemented successful marketing strategies to promote services and
increase brand awareness.
• Assisted in planning and executing marketing campaigns, including advertising, social
media, and email marketing.
• Conducted market research to identify target audiences, competitors, and industry trends.
• Contributed to organizing and attending promotional events to enhance market presence.

• Developed and implemented successful marketing strategies to promote services and
increase brand awareness.
• Assisted in planning and executing marketing campaigns, including advertising, social
media, and email marketing.
• Conducted market research to identify target audiences, competitors, and industry trends.
• Contributed to organizing and attending promotional events to enhance market presence.
• Ensured accurate document processing by conducting quality checks before submission
to the embassy.
• Provided customers with accurate and complete information to ensure their satisfaction.
• Demonstrated strong organizational and multitasking skills to efficiently meet customer
needs.

vfsglobal german visa section

• Ensured accurate document processing by conducting quality checks before submission
to the embassy.
• Provided customers with accurate and complete information to ensure their satisfaction.
• Demonstrated strong organizational and multitasking skills to efficiently meet customer
needs.

• Verified the completeness and validity of submitted documents, primarily for German visa
applications.
• Managed a high volume of incoming phone calls, providing professional customer support.
• Reduced customer complaints by 10% through meticulous document verification.
• Recognized as Employee of the Year in 2014 and Employee of the Month in September
2015 for outstanding performance.