Katameya Branch Manager
Arab African International Bank
Total years of experience :17 years, 3 Months
- Managing the branch among its all departments to provide our retail banking services in an efficient and effective manner.
- Set the required sales plan with customer service and sales officers to achieve the assigned targets.
- Making sure that the branch and the employees follow the bank procedures and regulations.
- Extend the relationship with the existing customers and open channels with the potential customers.
- Preparing the monthly reports that indicate the branch performance including customer base, liabilities, and assets products.
- In addition to special tasks and other managerial requirements.
- Set up the branch as it was a new branch.
- Managing the branch among its all departments to provide our retail banking services in an efficient and effective manner.
- Set the required sales plan with customer service and sales officers to achieve the assigned targets ( noting that it is a new branch with zero customer base ).
- Making sure that the branch and the employees follow the bank procedures and regulations.
- Preparing opening report stating the opportunities and challenges that will face the new branch.
- In addition to special tasks and other managerial requirements.
- Managing the sales team with the required training skills and sales plan to introduce our banks products and services to the maximum potential clients.
- Set the required sales plan with sales officers to achieve the assigned targets.
- Making sure that the sales staff follow the bank procedures and regulations.
- Making sure from after sales service to increase the existing portfolios held by customers.
- Extend the relationship with the existing customers and open channels with the potential customers.
- Preparing the monthly reports that indicate the Zone performance including customer base, liabilities, and assets products.
- In addition to special tasks and other managerial requirements.
- Handling customer disputes and provide the highest level of service to the existing customers.
- Managing customer service officers to provide our retail banking services in an efficient and effective manner.
- Set the required sales plan with customer service and sales officers to achieve the assigned targets.
- Making sure that the branch and the employees follow the bank procedures and regulations.
- Extend the relationship with the existing customers and open channels with the potential customers.
- Preparing the monthly reports that indicate the branch performance including customer base, liabilities, and assets products.
- In addition to special tasks and other managerial requirements.
- Handling customer objections.
- Selling the bank's products and services.
- Set the required sales plan with customer service head and sales officers to achieve the assigned targets.
- Extend the relationship with the existing customers and open channels with the potential customers.
- In addition to special tasks and other managerial requirements.
- supervising the customer service officers,
- Train customer services to deal with clients.
To be the contact person between the patient ( USA citizen ) and the insurance companies to cover the medical bills, in addition to negotiate with the patient to pay his co insurance amount.