Senior IT support Officer
Chedid Capital Holding
Total years of experience :10 years, 1 Months
Systems Administration: Microsoft Exchange and Active Directory, Office 365, file servers and Avaya IP office.
- Management of help desk queues, providing technical support either face to face or by remote access to help set up systems or resolve issues.
-Installing and configuring computer hardware, operating systems and applications.
-Troubleshooting, diagnosing and solving hardware or software faults.
-Perform initial troubleshooting in response to network issues (VoIP phones (Avaya), networked peripherals, Wi-Fi).
-Assist with purchasing of IT equipment. Inventory, label, assign, and perform preliminary configuration on new devices.
-Coordinating with external vendors, electricians, facilities management, wiring crews etc.
-Testing and evaluating new technology, maintaining records of software licenses
- Monitoring and testing the company’s network traffic.
- Monitoring devices for any malfunctioning or abnormalities.
- First level troubleshooting to solve problems.
- Monitor all aspects of voice traffic.
- Monitor ASR and ACD of in and out carriers.
- Coordinate with routing department to provide better Quality of service.
- Handle daily reports.
- Provide Email, Skype and phone support for retail customers and technical problems.
- Following up in the sales process.